QualCert Level 2 Diploma in Facility Management

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QualCert Level 2 Diploma in Facility Management

Course Level

Level 2

Course Type

Non-Ofqual

Awarding Body

QualCert

Credits

42

Study Mode

Online

Assessment

Assignment Based

Course Overview

What is this course

The QualCert Level 2 Diploma in Facility Management is a professionally structured qualification designed to develop practical and operational knowledge of managing facilities within modern organisations. As workplaces become increasingly complex, efficient facility management plays a vital role in ensuring safety, functionality, and smooth day-to-day operations. The QualCert Level 2 Diploma in Facility Management equips learners with essential understanding of how facility systems and services are coordinated to maintain effective working environments.

This qualification covers key areas such as planned maintenance systems, health and safety compliance, contractor coordination, resource allocation, and service quality management. The QualCert Level 2 Diploma in Facility Management also introduces learners to supervisory functions within facility operations, including monitoring performance, supporting maintenance schedules, and ensuring adherence to organisational procedures. Emphasis is placed on developing practical awareness of how facilities are managed to support organisational efficiency and workplace safety.

The QualCert Level 2 Diploma in Facility Management combines theoretical knowledge with applied operational principles, enabling learners to understand real-world facility management practices. It builds competence in managing routine facility tasks, coordinating services, and supporting maintenance functions across different environments. This qualification provides a structured pathway for understanding medium-level facility operations across sectors such as corporate offices, healthcare, education, and commercial properties, where effective facility management is essential for consistent service delivery and operational effectiveness.

Course Content

Detailed Curriculum Structure

The QualCert Level 2 Diploma in Facility Management, offers 42 Credits, requiring a Total Qualification Time (TQT) of 210 hours, including 150 Guided Learning Hours (GLH).

  1. Facility Operations and Quality Assurance
  2. Managing Health, Safety and Risk
  3. Supervising Maintenance and Repairs
  4. Waste, Cleaning and Environmental Services
  5. Managing External Contractors
  6. Budgeting and Resource Planning

Facility Operations and Quality Assurance

  • Understand how to plan and monitor daily facility operations to meet required standards
  • Apply quality assurance procedures to maintain consistent service levels
  • Identify areas for improvement and contribute to operational efficiency

Managing Health, Safety and Risk

  • Explain key health and safety legislation relevant to facility management
  • Carry out basic risk assessments and implement control measures
  • Promote safe working practices and support compliance within a facility team

Supervising Maintenance and Repairs

  • Plan and prioritise routine and reactive maintenance tasks
  • Supervise maintenance activities to ensure they are completed safely and effectively
  • Record and report maintenance issues following organisational procedures

Waste, Cleaning and Environmental Services

  • Coordinate cleaning tasks and ensure hygiene standards are maintained
  • Manage waste disposal in line with environmental regulations and sustainability goals
  • Support environmentally responsible practices within facility operations

Managing External Contractors

  • Assist with selecting and onboarding external contractors and suppliers
  • Monitor contractor performance against agreed terms and quality standards
  • Maintain records of contractor activities and report any issues promptly

Budgeting and Resource Planning

  • Understand the basics of preparing and monitoring facility budgets
  • Allocate resources efficiently to support operational needs
  • Record and report on expenditure to help control costs and meet targets

Who Should Attend

Target Audience and Participants

This qualification is designed for individuals seeking to develop operational and supervisory skills in facility management environments.

  • Facilities staff involved in day-to-day building operations and maintenance tasks.
  • Supervisors overseeing cleaning, security, or maintenance teams in organisations.
  • Maintenance personnel responsible for repairs and facility upkeep activities.
  • Administrative professionals supporting facility operations and service coordination.
  • Health and safety support staff managing compliance within workplace environments.
  • Individuals involved in contractor coordination and external service management.
  • Employees working in waste management, cleaning, or environmental services.
  • UK-based learners aiming to develop applied facility management expertise.
  • Individuals transitioning into supervisory roles within facilities or property services.
  • Professionals seeking structured training in operational facility management processes.

Career & Learning Benefits

Skills, Knowledge & Opportunities You Will Earn

This qualification enhances operational capability in facility management by developing practical skills in supervision, compliance, and coordination of workplace services.

  • Develop strong understanding of facility operations and quality assurance processes.
  • Gain practical knowledge of health, safety, and risk management in workplace environments.
  • Improve ability to supervise maintenance and repair activities effectively.
  • Learn to manage cleaning, waste, and environmental service operations.
  • Build skills in coordinating external contractors and service providers.
  • Develop understanding of budgeting and resource planning in facility management.
  • Strengthen decision-making skills in operational facility environments.
  • Enhance ability to monitor and improve service quality standards.
  • Gain competence in applying workplace safety and compliance procedures.
  • Improve organisational and supervisory skills in facility settings.
  • Build confidence in managing day-to-day facility operations efficiently.
  • Establish a strong foundation for advanced study in facility management disciplines.

Need More Information?

Frequently Asked Questions Explained

Learners develop supervisory, organisational, risk management, budgeting, communication, and operational coordination skills essential for managing facility services effectively.

It supports roles such as Facilities Supervisor, Maintenance Coordinator, Site Operations Assistant, Facilities Administrator, and Health & Safety Support Officer.

Industries such as healthcare, education, corporate offices, retail, hospitality, and public sector organisations highly value facility management expertise.

It ensures safe, efficient, and well-maintained environments that support productivity, compliance, and organisational performance.

Level 2 introduces supervisory responsibilities, contractor coordination, budgeting, and operational planning, moving beyond basic facility support and awareness.

Enrollment Criteria

Minimum Eligibility Criteria for Enrollment

  • English skills (reading, writing, communication)
  • Must be at least 16 years old at enrolment
  • Basic literacy and numeracy; Level 1 recommended but not mandatory
  • Some facility support experience advisable; beginners from Level 1 also accepted

Lock In Your Spot

Get in Touch

+44 2035 764371

+44 7441 396751

info@ictqual.co.uk

www.inspirecollege.co.uk

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