QualCert Level 1 Diploma in Facility Management

ICT logo
QualCert Level 1 Diploma in Facility Management

Course Level

Level 1

Course Type

Non-Ofqual

Awarding Body

QualCert

Credits

30

Study Mode

Online

Assessment

Assignment Based

Course Overview

What is this course

The QualCert Level 1 Diploma in Facility Management is an introductory qualification designed to provide learners with a clear understanding of the essential principles involved in managing and maintaining safe, efficient, and functional built environments. In modern organisations, effective facility management plays a critical role in ensuring that workplaces operate smoothly, supporting both operational efficiency and health and safety standards. The QualCert Level 1 Diploma in Facility Management introduces learners to the foundational concepts that underpin this important field.

This qualification covers key areas such as basic facility operations, workplace safety awareness, maintenance support processes, and an introduction to building services and environmental considerations. The QualCert Level 1 Diploma in Facility Management also helps learners understand the importance of cleanliness, resource efficiency, and compliance with standard workplace procedures. Emphasis is placed on developing awareness of how facilities are managed to support organisational productivity and employee well-being.

Aligned with international standards in vocational education, this diploma provides a structured entry point into the field of facility management. The QualCert Level 1 Diploma in Facility Management ensures that learners gain essential theoretical knowledge while developing an understanding of real-world facility operations. It establishes a strong foundation for understanding how physical environments are maintained and managed within professional settings across various industries.

Course Content

Detailed Curriculum Structure

The QualCert Level 1 Diploma in Change Management, offers 30 Credits, requiring a Total Qualification Time (TQT) of 180 hours, including 120 Guided Learning Hours (GLH).

  1. Essentials of Facility Management
  2. Basic Maintenance and Repairs
  3. Site Safety and Security
  4. Customer Service and Communication
  5. Cleaning and Waste Operations
  6. Supporting Facility Projects

Essentials of Facility Management

  • Understand the core purpose and functions of facility management in different organisations
  • Identify key roles and daily tasks of facility management staff
  • Recognise how good facility management supports safe and efficient workplaces

Basic Maintenance and Repairs

  • Identify common maintenance tasks in a facility setting
  • Assist with simple repairs and report faults promptly
  • Follow safe working practices when supporting maintenance activities

Site Safety and Security

  • Understand basic site safety procedures and responsibilities
  • Identify common security risks and how to report them
  • Follow workplace rules to help maintain a secure and safe environment

Customer Service and Communication

  • Communicate clearly and professionally with building users, colleagues and contractors
  • Respond appropriately to questions, requests and basic complaints
  • Demonstrate a positive and helpful attitude in everyday facility tasks

Cleaning and Waste Operations

  • Apply good practices for cleaning tasks and safe use of equipment
  • Follow hygiene standards and procedures for waste separation and disposal
  • Support efforts to maintain a clean and healthy working environment

Supporting Facility Projects

  • Understand how to assist with simple facility-related projects and tasks
  • Follow instructions to help meet project deadlines and requirements
  • Work effectively as part of a team when supporting small facility improvements

Who Should Attend

Target Audience and Participants

This qualification is designed for individuals seeking foundational knowledge and practical awareness of facility management operations in workplace environments.

  • School leavers or beginners interested in facility management careers.
  • Entry-level employees working in buildings, offices, or institutions.
  • Cleaning and maintenance staff seeking formal industry knowledge.
  • Administrative staff supporting workplace operations and facilities teams.
  • Security and support staff involved in site management activities.
  • Individuals responsible for basic maintenance or facility assistance tasks.
  • Employees working in hospitality, healthcare, or education environments.
  • UK-based learners aiming to enter facilities or property services sectors.
  • Job seekers looking to develop practical workplace management skills.
  • Anyone new to facility management seeking structured introductory training.

Career & Learning Benefits

Skills, Knowledge & Opportunities You Will Earn

This qualification provides foundational knowledge of facility management operations and builds essential practical awareness required for supporting safe and efficient workplace environments.

  • Develop understanding of core facility management principles and workplace operations.
  • Gain basic knowledge of maintenance, repairs, and building support services.
  • Learn essential site safety and security practices in facility environments.
  • Improve awareness of cleaning, hygiene, and waste management operations.
  • Develop communication skills for supporting facility teams and service users.
  • Build understanding of customer service within facility management settings.
  • Gain introductory knowledge of supporting small facility projects and tasks.
  • Strengthen ability to follow operational procedures and workplace standards.
  • Improve teamwork skills within facility and support service environments.
  • Develop awareness of resource efficiency and workplace organisation.
  • Build confidence in handling entry-level facility management responsibilities.
  • Establish a strong foundation for further study in facility and property management.

Need More Information?

Frequently Asked Questions Explained

This qualification introduces basic facility management concepts, including maintenance support, safety awareness, cleaning operations, and customer service within workplace environments.

Learners develop practical skills in workplace safety, communication, basic maintenance awareness, cleaning operations, teamwork, and supporting facility management tasks effectively.

It supports entry-level roles such as Facilities Assistant, Maintenance Support Worker, Cleaning Operative, Site Support Staff, and Office Assistant in facility environments.

It improves efficiency by teaching learners how to support maintenance tasks, follow safety procedures, and assist in smooth facility operations.

It builds teamwork skills by teaching learners how to collaborate with facility teams, support operations, and communicate effectively in workplace settings.

Enrollment Criteria

Minimum Eligibility Criteria for Enrollment

  • English skills (reading, writing, communication)
  • Must be at least 16 years old at enrolment
  • No formal qualifications required; basic literacy and numeracy recommended
  • No prior facility management experience required; suitable for beginners

Lock In Your Spot

Get in Touch

+44 2035 764371

+44 7441 396751

info@ictqual.co.uk

www.inspirecollege.co.uk

Similar Posts