The hospitality and tourism sector is one of the most dynamic and globally significant industries, offering a wealth of career opportunities across hotel management, travel services, event planning, and customer service. The Qualifi Level 4 and Level 5 Combined Diploma in Hospitality and Tourism Management is a comprehensive, Ofqual-regulated qualification designed to equip learners with the practical skills and academic knowledge needed to succeed in this fast-paced, service-driven environment.
The Qualifi Level 4 and 5 Combined Diploma in Hospitality and Tourism Management provides learners with an integrated pathway that combines fundamental principles with advanced managerial skills. This diploma is perfect for individuals who aspire to build a career in hospitality, tourism, or related service industries, whether they are just starting out or already working in the field.
With an emphasis on real-world applications, service excellence, and leadership development, this qualification prepares learners to take on professional roles in hotels, resorts, travel agencies, tour operations, and event management companies worldwide.
This combined diploma includes both Level 4 and Level 5 study units, providing a progression equivalent to the first two years of a UK university degree. Level 4 focuses on foundational areas such as customer service, operational planning, and marketing. Level 5 advances into topics such as business strategy, quality management, and entrepreneurship within the hospitality and tourism sectors.
The program is delivered through flexible, assignment-based learning, making it suitable for working professionals and international students seeking a recognised qualification with global relevance.
The Qualifi Level 4 and Level 5 Combined Diploma in Hospitality and Tourism Management is a powerful step towards a successful career in one of the world’s most vibrant sectors. With its industry-focused curriculum, flexible learning model, and international recognition, this qualification opens doors to exciting opportunities in global hospitality and tourism.
Enroll today and elevate your future in hospitality and tourism leadership.
Qualifi Level 5 Extended Diploma in Hospitality and Tourism Management consists of 8 mandatory units having 2400 TQT and 1200 GLH. Learners must complete all mandatory units to achieve 240 Credits.
| Sr# | Unit Title | Credits | GLH |
| 1 | Sustainability in Tourism and Hospitality Management | 30 | 150 |
| 2 | Operations Management in Tourism and Resort Operations | 30 | 150 |
| 3 | Management of Visitor Attractions | 30 | 150 |
| 4 | Employability and Development in the Hospitality Industry | 30 | 150 |
| 5 | Tourism Destination Management | 30 | 150 |
| 6 | Entrepreneurship in Tourism and Hospitality Management | 30 | 150 |
| 7 | Cultural Tourism Management | 30 | 150 |
| 8 | Research Project | 30 | 150 |
GLH (Guided Learning Hours) and TQT (Total Qualification Time) are terms commonly used in vocational qualifications to help define the amount of time a learner is expected to spend on their studies.
1. GLH (Guided Learning Hours)
GLH refers to the number of hours a learner spends being directly taught, supervised, or supported during their course. This includes the time spent in activities such as:
- Classroom instruction
- Practical workshops
- One-on-one tutoring or mentoring sessions
- Online learning sessions with tutor support
In other words, GLH represents the time that learners are actively engaged with their instructors or learning activities.
2. TQT (Total Qualification Time)
TQT represents the total amount of time a learner is expected to invest in completing a qualification, including:
- GLH (Guided Learning Hours): Time spent on direct learning, as explained above.
- Self-Directed Learning: This includes time spent on independent study, research, assignment completion, preparation for exams, and any other work the learner does outside of direct teaching hours.
TQT is a broader measure that includes all the time required to achieve the qualification. It helps learners and employers understand the overall commitment required for the qualification.
Key Differences Between GLH and TQT:
- GLH focuses on direct learning with guidance or supervision.
- TQT includes GLH as well as independent study time and other learning-related activities.
Example:
If a qualification has a TQT of 600 hours and a GLH of 250 hours, it means the learner should spend 250 hours in direct learning (classroom, online, or tutor-led sessions) and 350 hours on independent study or research.
Learning Outcomes of Qualifi Level 4 and Level 5 Combined Diploma in Hospitality and Tourism Management
Sustainability in Tourism and Hospitality Management
- Evaluate the rationale for, and the different approaches used for planning and development in the travel, tourism and hospitality industries.
- Understand the concept of sustainability and the plan to achieve sustainable tourism and hospitality.
- Analyse the issues that impact on the planning and development of sustainable tourism and hospitality.
Operations Management in Tourism and Resort Operations
- Demonstrate knowledge on the tour operator’s industry within the travel and tourism sector.
- Evaluate the stages involved in constructing and marketing holidays.
- Understand the function and structure of resort operations.
- Understand how to develop a business strategy for a resort/tourist operation.
Management of Visitor Attractions
- Assess the importance of visitor attractions and the impacts of tourism.
- Understand tourist Motivation theories and the needs of different types of visitors.
- Evaluate the techniques used to manage visitor attractions and their impact on sustainability.
Employability and Development in Hospitality Industry
- Evaluate one’s own performance and recommend improvements.
- Develop interpersonal skills to support effective performance in the hospitality industry.
- Understand team and group working.
Tourism Destination Management
- Understand the current trends that affect national and international tourist destinations.
- Examine the characteristics of tourist destinations and the relationship to their appeal.
- Evaluate the characteristics of tourist destinations and their impact on tourists and tourism
Entrepreneurship in Tourism and Hospitality Management
- Understand the skills and characteristics an entrepreneur needs in the travel and tourism industry.
- Understand the development of enterprises in the travel and tourism industry.
- Develop a business start-up plan for a niche market in the travel and tourism industry.
Cultural Tourism Management
- Evaluate the development and purpose of the heritage and cultural sector in the travel and tourism industry.
- Understand the roles and responsibilities of organisations in the heritage and cultural sector.
- Evaluate the role and methods of interpreting the visitor experience within the heritage and culture sector.
Research Project
- Develop a research proposal.
- Carry out a research project Considering the relevant aspects.
- Evaluate and present the outcomes of the research project
Course Benefits of the Qualifi Level 4 and Level 5 Combined Diploma in Hospitality and Tourism Management
- Globally Recognised Qualification
This Ofqual-regulated diploma is accepted by employers and academic institutions around the world, enhancing your professional credibility and career mobility. - Comprehensive Industry-Relevant Curriculum
Covers a wide range of essential topics, including customer service, operations management, marketing, entrepreneurship, and sustainability within the hospitality and tourism sectors. - Flexible, Assignment-Based Learning
Perfect for working professionals or international learners, the course is 100% assignment-based—no formal exams—allowing you to study at your own pace. - Equips You for Leadership Roles
Develops practical and strategic management skills needed for supervisory and middle-management positions in hotels, resorts, travel agencies, and event companies. - Pathway to Higher Education
Offers a progression route to a Level 6 qualification or the final year of a UK bachelor’s degree in hospitality, tourism, or business. - Focus on Sustainable and Ethical Practices
Prepares you to address modern challenges in tourism and hospitality, including sustainability and responsible travel. - Enhances Business and Entrepreneurial Skills
Ideal for those looking to start or manage a business in the hospitality or tourism industry. - International Career Opportunities
Opens doors to diverse global career paths in travel, tourism, hotel operations, event planning, and guest experience management.
Ideal Learner for the Qualifi Level 4 and Level 5 Combined Diploma in Hospitality and Tourism Management
- Aspiring Hospitality and Tourism Professionals
Individuals seeking to build a strong foundation in hotel management, tourism operations, and customer service. - Current Industry Employees
Professionals already working in hospitality, travel, or tourism who want to formalize their experience and advance into supervisory or management roles. - Career Changers
Those looking to enter the hospitality and tourism sector from other industries and gain a recognised qualification to support the transition. - Students and School Leavers
Learners aiming to pursue higher education in hospitality or tourism and earn a qualification equivalent to the first two years of a university degree. - Entrepreneurs and Business Owners
Individuals planning to start or manage businesses in hospitality, tourism, or event management who need practical and strategic knowledge of the industry. - International Learners
Those looking for a globally recognised, flexible, and assignment-based program that supports remote or blended learning.
This course is particularly suited for individuals who are passionate about delivering exceptional guest experiences, managing diverse teams, and exploring global career opportunities in the hospitality and tourism industry.
Entry Requirements
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Qualification Process
Qualification Process for the Qualifi Level 4 and Level 5 Combined Diploma in Hospitality and Tourism Management
- Self-Assessment:
Begin by evaluating your eligibility to ensure you meet the qualification requirements, including work experience, knowledge, and language proficiency. - Registration:
Complete your registration by submitting the required documents, including a scanned copy of a valid ID, and paying the registration fee. - Induction:
An assessor will conduct an induction to confirm your eligibility for the course and explain the evidence requirements. If you do not meet the criteria, your registration will be canceled, and the fee will be refunded. - Assignments & Evidence Submission:
Provide all assignments and the necessary evidence based on the assessment criteria outlined in the course. If you are unsure of the required evidence, consult with the assessor for guidance on the type and nature of evidence needed. - Feedback and Revision:
The assessor will review your submitted evidence and provide feedback. Evidence that meets the criteria will be marked as “Criteria Met,” while any gaps will be identified. You will be asked to revise and resubmit if needed. - Competence Evidence:
Submit final evidence demonstrating that all learning outcomes have been met. This evidence will be marked as “Criteria Met” by the assessor once it is satisfactory. - Internal Quality Assurance (IQA):
The Internal Quality Assurance Verifier (IQA) will review your evidence to ensure consistency, quality, and compliance with standards. - External Verification:
The IQA will submit your portfolio to Qualifi’s External Quality Assurance Verifiers (EQA) for final confirmation. The EQA may contact you directly to verify the authenticity of your evidence. - Certification:
Upon successful completion of all checks, Qualifi will issue your official certificate, confirming that you have attained the Qualifi Level 4 and Level 5 Combined Diploma in Hospitality and Tourism Management.
