QualCert Level 3 Diploma in Digital & IT –IT Solutions Technician

Fundamentals of IT Systems and Infrastructure

• Understand the components and functions of computer systems, servers, and network devices
• Identify different types of IT infrastructure and system architectures (e.g., client-server, cloud-based)
• Explain the purpose and operation of operating systems and network services
• Apply basic setup and configuration procedures for IT systems
• Recognise hardware compatibility, system limitations, and performance factors

Software and Application Installation & Configuration

• Install, configure, and update operating systems across multiple platforms
• Deploy and maintain software applications in accordance with user and business needs
• Manage system settings, drivers, user profiles, and permissions
• Perform software troubleshooting and resolve installation issues
• Understand licensing requirements and software compliance procedures

Data Management and Digital Security

• Explain principles of data integrity, confidentiality, and availability
• Implement basic data storage, backup, and recovery solutions
• Apply cybersecurity measures such as antivirus, encryption, and access controls
• Understand legal and regulatory requirements for data protection (e.g., GDPR)
• Use tools to monitor and report on digital security threats

Business-Focused IT Support

• Understand the role of IT within business operations and user productivity
• Communicate effectively with end-users to gather requirements and resolve issues
• Deliver IT solutions that align with organisational goals and workflows
• Support remote users and mobile devices in business environments
• Document technical work and provide user-friendly guidance and training

Troubleshooting IT Systems and User Support

• Identify and diagnose hardware, software, and network faults using structured methodologies
• Use diagnostic tools (e.g., event viewer, system logs, command-line tools) to investigate issues
• Resolve routine technical issues and escalate more complex problems appropriately
• Maintain user satisfaction through responsive and professional support
• Record incidents, solutions, and service history using ticketing systems

IT Project Support and Change Management

• Understand the basic principles of IT project management and lifecycle stages
• Contribute to project planning, documentation, and reporting tasks
• Support the implementation of system upgrades, migrations, and deployments
• Apply change control procedures and minimise disruption to services
• Collaborate with team members and stakeholders to deliver successful outcomes