Diploma in Aviation Customer Service Excellence

Lead Aviation Service with Global Excellence

Reserve Your Slot
ICT logo
LICQual UK Level 6 Diploma in Aviation Customer Service Excellence

Course Level

Level 6

Course Type

Non- Ofqual

Awarding Body

LICQual

Credits

120

Study Mood

Online

Assessment

Assignments Based

Course Overview

What is this course

The LICQual UK Level 6 Diploma in Aviation Customer Service Excellence is an advanced qualification designed for professionals aiming to lead and innovate in the aviation service sector. It builds on foundational customer service skills and expands into strategic management, leadership, and global aviation service standards. Learners gain the expertise required to oversee complex customer service operations and drive excellence across airlines, airports, and aviation support organizations.

The program covers advanced topics such as aviation service leadership, passenger experience management, cultural intelligence, safety and compliance integration, and strategic communication. Emphasis is placed on problem‑solving, decision‑making, and the ability to design and implement service improvement strategies. Case studies, applied projects, and scenario‑based learning ensure participants can translate theory into practical solutions for real‑world aviation challenges.

This diploma is ideal for experienced aviation professionals seeking progression into senior supervisory or managerial roles. Graduates will be equipped with internationally recognized skills that enhance employability, support career advancement, and enable them to contribute to raising service standards globally. The qualification also provides a pathway to further professional certifications and advanced aviation management studies.

Course Content

Detailed Curriculum Structure

This qualification, the LICQual UK Level 6 Diploma in Aviation Customer Service Excellence, consists of 6 mandatory units.

Qualification#Unit TitleCreditsGLH
LICQ2201274-1Strategic Airport and Cargo Operations Management2080
LICQ2201274-2Advanced Aviation Customer Experience and Service Innovation2080
LICQ2201274-3Global Aviation Safety, Security, and Risk Management2080
LICQ2201274-4Aviation Leadership, Human Factors, and Organizational Behavior2080
LICQ2201274-5International Aviation Law, Quality Assurance, and Compliance2080
LICQ2201274-6Applied Research Project in Aviation Customer Service Excellence2080

Learning Objectives

By the end of this course, learners will be able to:

Strategic Airport and Cargo Operations Management

Learners will be able to:

  • Analyze the strategic role of airport and cargo operations in global aviation.
  • Evaluate operational efficiency using international aviation benchmarks.
  • Apply advanced logistics and supply chain principles to cargo management.
  • Assess the impact of technology and automation on airport operations.
  • Develop strategies to optimize passenger and cargo flow for efficiency.
  • Demonstrate compliance with IATA and ICAO standards in airport operations.

Advanced Aviation Customer Experience and Service Innovation

Learners will be able to:

  • Design customer service strategies that enhance passenger satisfaction.
  • Evaluate the role of innovation and digital transformation in aviation services.
  • Apply advanced service excellence models to airline and airport operations.
  • Analyze customer feedback to drive continuous improvement in service delivery.
  • Demonstrate cultural awareness and adaptability in global aviation contexts.
  • Develop innovative solutions to improve customer experience in aviation.

Global Aviation Safety, Security, and Risk Management

Learners will be able to:

  • Interpret international aviation safety and security regulations (ICAO, EASA, CAA).
  • Apply risk management frameworks to aviation operations and customer service.
  • Evaluate crisis management strategies in aviation safety and security.
  • Demonstrate knowledge of human factors in aviation safety performance.
  • Develop safety and security policies aligned with international standards.
  • Assess the effectiveness of aviation safety audits and compliance systems.

Aviation Leadership, Human Factors, and Organizational Behavior

Learners will be able to:

  • Apply leadership theories to aviation management and customer service teams.
  • Evaluate the impact of human factors on aviation safety and service quality.
  • Demonstrate effective decision-making in complex aviation environments.
  • Develop strategies to motivate and manage multicultural aviation teams.
  • Analyze organizational behavior and its influence on aviation performance.
  • Promote ethical leadership and accountability in aviation organizations.

International Aviation Law, Quality Assurance, and Compliance

Learners will be able to:

  • Interpret international aviation law and its application to customer service.
  • Apply quality assurance frameworks to aviation operations and service delivery.
  • Evaluate compliance requirements for safety, documentation, and certification.
  • Demonstrate knowledge of auditing processes in aviation organizations.
  • Develop strategies to ensure continuous improvement in aviation compliance.
  • Assess the role of international bodies (ICAO, IATA, EASA) in aviation law.

Applied Research Project in Aviation Customer Service Excellence

Learners will be able to:

  • Design and conduct an applied research project in aviation customer service.
  • Collect, analyze, and interpret aviation-related data using research methods.
  • Apply critical thinking to solve real-world aviation service challenges.
  • Present research findings in a professional and academically rigorous format.
  • Evaluate the impact of research outcomes on aviation service excellence.
  • Demonstrate independent learning, project management, and academic integrity.

Who Should Attend

Target Audience and Participants

  • Experienced aviation professionals aiming for senior leadership roles in customer service operations
  • Airline and airport managers seeking to enhance passenger experience and service quality standards
  • Aviation consultants and advisors specializing in customer service strategy and improvement
  • Supervisors and team leaders progressing into higher‑level management positions in aviation service delivery
  • Safety and compliance officers integrating customer service with regulatory and operational excellence
  • Professionals in hospitality or tourism transitioning into advanced aviation service leadership roles
  • Mid‑career aviation staff preparing for international career growth and recognition in customer service excellence
  • Individuals seeking globally recognized credentials to strengthen their profile in aviation management and service leadership

Career & Learning Benefits

Skills, Knowledge & Opportunities You Will Earn

  • Gain advanced expertise in aviation customer service leadership and passenger experience management
  • Develop strategic decision‑making and problem‑solving skills for complex aviation service operations
  • Strengthen knowledge of international service quality standards, safety, and compliance integration
  • Enhance cultural intelligence and communication skills for diverse global aviation environments
  • Build capabilities to design and implement service improvement strategies across airlines and airports
  • Improve career prospects for senior supervisory, managerial, and consultancy roles in aviation service delivery
  • Achieve an internationally recognized qualification valued across the global aviation industry
  • Create a pathway to higher‑level professional certifications and advanced aviation management studies

Need More Information?

Frequently Asked Questions Explained

Yes, learners are expected to have relevant aviation or customer service experience. A strong background in aviation operations or service delivery is recommended to fully benefit from the advanced content.

You will develop advanced leadership and management skills, strategic decision‑making abilities, cultural awareness, and expertise in designing and implementing customer service excellence frameworks in aviation.

Graduates can pursue senior positions such as aviation customer service manager, passenger experience director, airport operations supervisor, or aviation consultant. The qualification enhances employability in both local and international aviation industries.

Yes. The diploma provides a pathway to higher‑level professional certifications and advanced aviation management studies, supporting long‑term career development.

Yes. LICQual UK qualifications are recognized globally, making this diploma valuable for professionals aiming to work in international aviation environments.

Enrollment Criteria

Minimum Eligibility Criteria for Enrollment

  • Proficiency in English (reading, writing, speaking)
  • Completion of Level 5 qualification or equivalent background
  • Commitment to advanced study in aviation service leadership
  • Age 19 or above

Lock In Your Spot

Get in Touch

+44 2035 764371

+44 7441 396751

info@ictqual.co.uk

www.inspirecollege.co.uk

Follow Us

Latest Qualifications

Similar Posts