Diploma in Air Cargo and Logistics Management

Learning Objectives

By the end of this course, learners will be able to:

1. Introduction to Air Cargo Industry

By the end of this unit, learners will be able to:

• Explain the structure and scope of the global air cargo industry and its role in international trade.
• Identify key stakeholders including airlines, freight forwarders, and regulatory bodies such as IATA and ICAO.
• Describe the evolution of air cargo services and emerging industry trends.
• Analyze the economic importance of air cargo in global supply chains.
• Demonstrate awareness of career pathways and professional opportunities in air cargo management.
• Apply industry terminology and concepts accurately in professional contexts.

2. Principles of Logistics and Supply Chain

By the end of this unit, learners will be able to:

• Define logistics and supply chain management within the context of global trade.
• Explain the integration of transportation, warehousing, and distribution in supply chain networks.
• Evaluate the role of multimodal transport in efficient cargo movement.
• Apply basic inventory management and demand forecasting techniques.
• Assess the impact of technology and digitalization on modern supply chains.
• Demonstrate understanding of sustainability and ethical practices in logistics.

3. Air Cargo Operations & Handling

By the end of this unit, learners will be able to:

• Describe the end‑to‑end process of air cargo acceptance, handling, and delivery.
• Demonstrate knowledge of Unit Load Devices (ULDs), packaging, and labeling requirements.
• Apply international safety and security standards in cargo handling operations.
• Explain documentation requirements including airway bills and cargo manifests.
• Evaluate the role of ground handling agents and warehouse operations in cargo flow.
• Identify best practices for minimizing risks and delays in air cargo operations.

4. Customer Service & Communication in Logistics

By the end of this unit, learners will be able to:

• Demonstrate effective communication skills in logistics and cargo service environments.
• Apply customer service strategies to enhance client satisfaction and loyalty.
• Handle customer inquiries, complaints, and service recovery professionally.
• Explain the importance of cultural awareness in international logistics communication.
• Use digital platforms and CRM tools to manage customer relationships.
• Evaluate the impact of service quality on organizational reputation and competitiveness.

5. Health, Safety & Security in Air Cargo

By the end of this unit, learners will be able to:

• Identify workplace health and safety regulations relevant to air cargo operations.
• Apply international aviation security standards to cargo screening and handling.
• Recognize hazardous materials and implement safe handling procedures.
• Demonstrate knowledge of emergency response and risk management protocols.
• Evaluate the importance of compliance with ICAO and IATA safety frameworks.
• Promote a culture of safety and security within air cargo organizations.

6. Introduction to International Trade & Documentation

By the end of this unit, learners will be able to:

• Explain the principles of international trade and its relationship with air cargo logistics.
• Interpret and apply Incoterms in cargo contracts and shipping agreements.
• Identify key trade documents including invoices, packing lists, and certificates of origin.
• Demonstrate knowledge of customs clearance procedures and compliance requirements.
• Evaluate the role of trade regulations and tariffs in global logistics.
• Apply documentation practices that ensure accuracy, legality, and efficiency in cargo movement.