ICTQual AB Level 5 Extended Diploma in Business Administration and Management

Here are the learning outcomes for each study unit:

1. Business Management and Organisational Behaviour

• Understand the principles and functions of business management
• Analyse organisational structures and workplace behaviour
• Evaluate the impact of leadership and management styles on performance
• Develop strategies to improve organisational effectiveness and employee productivity

2. Strategic Human Resource Management

• Understand the role of human resource management in organisations
• Evaluate recruitment, selection, and employee development processes
• Analyse workplace diversity, equality, and employee relations practices
• Develop HR strategies that support organisational objectives

3. Financial Management and Budgeting

• Understand key financial management principles and practices
• Interpret financial statements and organisational budgets
• Analyse financial performance and resource allocation methods
• Apply budgeting and financial planning techniques in business settings

4. Marketing Principles and Business Development

• Understand the core concepts of marketing and business growth
• Analyse consumer behaviour and market trends
• Develop effective marketing and promotional strategies
• Evaluate methods for business expansion and customer engagement

5. Leadership and Team Management

• Understand leadership theories and management approaches
• Develop effective communication and team-building skills
• Evaluate methods for motivating and managing employees
• Apply leadership strategies to improve organisational performance

6. Business Communication and Professional Skills

• Understand the importance of effective business communication
• Develop professional written, verbal, and presentation skills
• Apply communication strategies in workplace environments
• Demonstrate professionalism and interpersonal effectiveness in business contexts

7. Operations and Project Management

• Understand operational management processes within organisations
• Analyse project planning, implementation, and monitoring techniques
• Develop strategies for resource and quality management
• Apply project management tools to achieve organisational objectives

8. Business Law and Corporate Governance

• Understand key principles of business law and corporate governance
• Analyse legal responsibilities and ethical practices in business operations
• Evaluate the importance of compliance and risk management
• Apply governance principles to support organisational accountability

9. Entrepreneurship and Innovation Management

• Understand entrepreneurial concepts and business start-up processes
• Analyse innovation and creativity within business environments
• Develop business ideas and entrepreneurial strategies
• Evaluate methods for managing innovation and business growth

10. Customer Relationship and Service Management

• Understand customer relationship management principles
• Analyse customer service strategies and organisational practices
• Develop methods to improve customer satisfaction and loyalty
• Evaluate the impact of customer service on business success

11. Strategic Planning and Decision Making

• Understand strategic planning models and decision-making processes
• Analyse internal and external business environments
• Develop strategic objectives and organisational plans
• Evaluate business decisions and their impact on organisational performance

12. Research Methods and Business Consultancy Practice

• Understand research methods used in business environments
• Develop skills in data collection, analysis, and interpretation
• Apply consultancy techniques to solve business problems
• Produce professional business reports and recommendations according to industry standards