QualCert Level 3 Diploma in HR and Learning & Development – HR Support

Develop Practical Human Resources Support Skills with Confidence

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Course Level

Level 3

Course Type

Non-Ofqual

Awarding Body

QualCert

Credits

Study Mode

Online

Assessment

Assignment Based

Course Overview

What is this course

The QualCert Level 3 Diploma in HR and Learning & Development – HR Support is a comprehensive qualification designed to provide learners with a solid understanding of fundamental human resources practices and learning and development processes within modern organisations. The programme offers a structured introduction to the principles, procedures, and responsibilities that support effective workforce management while reflecting contemporary workplace expectations and professional standards.

The qualification explores the essential functions of HR support, including recruitment administration, employee onboarding, personnel records management, employment documentation, workplace communication, organisational policies, performance support, learning and development coordination, and compliance with employment procedures. Learners also examine key topics such as equality, diversity and inclusion, employee wellbeing, confidentiality, data protection, and professional conduct within HR environments.

Throughout the course, emphasis is placed on developing a clear understanding of how HR support contributes to efficient organisational operations and positive employee experiences. Practical learning activities and realistic workplace scenarios reinforce theoretical concepts, enabling learners to understand routine HR processes, administrative responsibilities, and effective communication within professional settings.

The programme also introduces learners to the principles of supporting workplace learning initiatives, maintaining accurate HR documentation, and assisting with organisational development activities. Developed to meet high academic and vocational standards, the QualCert Level 3 Diploma in HR and Learning & Development – HR Support provides a strong educational foundation in human resources administration and learning support within today’s evolving business environment.

Course Content

Detailed Curriculum Structure

The QualCert Level 3 Diploma in HR and Learning & Development – HR Support, offers 60 Credits, requiring a Total Qualification Time (TQT) of 300 hours, including 210 Guided Learning Hours (GLH).

Introduction to Human Resources and Organisations
Recruitment and Selection Process
Employee Relations and Communication
HR Administration and Record Keeping
Supporting Learning and Development
Health and Safety in the Workplace

Introduction to Human Resources and Organisations

Understand the role and functions of HR within organisations
Describe the structure and purpose of different types of organisations
Explain key HR policies and procedures
Recognise the importance of ethical practice in HR
Identify the main stakeholders involved in HR activities

Recruitment and Selection Process

Understand the recruitment cycle from job analysis to candidate selection
Prepare job descriptions and person specifications
Assist in the shortlisting and interview process
Explain legal considerations in recruitment and selection
Support equal opportunities and diversity during hiring

Employee Relations and Communication

Understand the importance of positive employee relations
Apply effective communication techniques within the workplace
Recognise common workplace conflicts and resolution strategies
Support employee engagement and motivation initiatives
Describe the role of trade unions and employee representatives

HR Administration and Record Keeping

Maintain accurate and confidential employee records
Use HR systems and software for administrative tasks
Understand data protection principles relevant to HR
Assist in payroll and benefits administration
Prepare HR documentation in line with organisational policies

Supporting Learning and Development

Understand the purpose of learning and development in organisations
Assist in organising training sessions and events
Support the delivery of learning programmes and materials
Monitor and evaluate the effectiveness of training activities
Promote continuous professional development among employees

Health and Safety in the Workplace

Understand legal responsibilities relating to health and safety
Identify common workplace hazards and risk assessments
Support the implementation of health and safety policies
Promote a safe and healthy working environment
Assist in emergency procedures and reporting incidents

Who Should Attend

Target Audience and Participants

This qualification is designed for learners seeking a strong foundation in human resources support, workplace administration, and learning and development practices.

Individuals aspiring to begin a career in human resources and HR support.
School leavers seeking an entry-level qualification in HR and Learning & Development.
Learners interested in understanding recruitment, employee relations, and HR administration.
Individuals wishing to develop knowledge of workplace communication and organisational procedures.
Administrative staff looking to broaden their understanding of HR functions and responsibilities.
Professionals transitioning into human resources from other career backgrounds.
Individuals supporting learning and development activities within organisations.
Learners interested in employee wellbeing, workplace health and safety, and compliance.
Those seeking to understand HR record keeping, documentation, and personnel administration.
Individuals aiming to build confidence in supporting day-to-day HR operations.
Learners seeking an internationally recognised qualification in HR and Learning & Development.
Anyone committed to developing practical HR knowledge aligned with modern workplace practices and professional standards.

Career & Learning Benefits

Skills, Knowledge & Opportunities You Will Earn

This qualification provides learners with essential HR support knowledge, administrative competence, and practical workplace understanding required for effective human resources operations.

Develop a strong understanding of core human resources principles and organisational structures.
Gain practical knowledge of recruitment, selection, and onboarding processes within organisations.
Build expertise in employee relations, workplace communication, and professional interaction.
Learn effective HR administration, documentation, and accurate record-keeping practices.
Understand how to support learning and development activities within the workplace.
Develop awareness of workplace health and safety standards and compliance requirements.
Strengthen knowledge of equality, diversity, inclusion, and ethical HR practices.
Enhance ability to support day-to-day HR operations and administrative functions efficiently.
Learn industry-relevant HR procedures aligned with organisational policies and legal frameworks.
Improve communication, teamwork, and organisational skills essential for HR environments.
Prepare for entry-level roles in HR support, administration, recruitment assistance, and office operations.
Support progression into more advanced HR, learning and development, and people management pathways.
Establish a foundation for further study in human resource management and organisational development.
Develop transferable skills including attention to detail, confidentiality, problem-solving, and professional conduct.
Build confidence in supporting workforce management and employee-focused organisational processes.

Need More Information?

Frequently Asked Questions Explained

Learners develop skills in HR administration, recruitment support, employee communication, record keeping, onboarding processes, workplace compliance, learning support activities, and professional office-based HR practices.

Graduates may pursue roles such as HR Assistant, HR Administrator, Recruitment Support Officer, Office Administrator, Learning and Development Assistant, or HR Support Coordinator across various organisations.

Yes. Learners study recruitment and selection processes, employee relations, workplace communication, onboarding procedures, and HR support practices essential for effective organisational workforce management.

Employers value competencies in HR administration, communication, confidentiality, organisation, recruitment support, documentation, employee engagement, workplace ethics, and basic understanding of employment law and compliance.

Yes. HR support functions are required across all sectors including education, healthcare, finance, retail, government, and corporate organisations, making skills widely applicable.

Enrollment Criteria

Minimum Eligibility Criteria for Enrollment

English skills (Reading, Writing, Communication)
Minimum Age should be 16 years or above
No formal qualifications are required
Basic literacy, numeracy, and computer skills are recommended

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