Award in Information, Advice or Guidance

Essential training for effective information support

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ICTQual Level 2 Award in Information, Advice or Guidance

Course Level

Level 2

Course Type

Non- Ofqual

Awarding Body

ICTQual 

Duration

2 days

Study Mood

Online

Assessment

Assignments Based

Course Overview

What is this course

The ICTQual Level 2 Award in Information, Advice or Guidance is designed to provide learners with the essential skills and knowledge required to deliver effective support services. This qualification introduces the principles of offering clear, accurate, and ethical guidance to individuals across a variety of settings, including education, employment, health, and community services.

The course covers key areas such as communication techniques, confidentiality, equality and diversity, and the responsibilities of those providing advice and guidance. Learners develop practical skills in listening, questioning, and tailoring information to meet the needs of different audiences, ensuring that advice is both professional and supportive.

Graduates of this award are prepared to work in advisory roles within schools, training centers, welfare organizations, and customer service environments. By completing the qualification, learners gain confidence in supporting others, improve their employability, and contribute to positive outcomes for individuals seeking information, advice, or guidance.

Course Content

Detailed Curriculum Structure

This qualification, the ICTQual Level 2 Award in Information, Advice or Guidance, consists of 3 mandatory units.

  1. Principles of Providing Information and Guidance
  2. Effective Communication and Client Support Skills
  3. Assessment, Planning, and Evaluation of Guidance Services

Learning Objectives

Learning Outcomes for the ICTQual Level 2 Award in Information, Advice or Guidance:

Principles of Providing Information and Guidance

  • Understand the role and responsibilities of an information, advice, or guidance provider.
  • Develop knowledge of ethical standards and professional conduct in advisory roles.
  • Learn to identify client needs and provide relevant information accurately.
  • Understand the importance of confidentiality and data protection when handling client information.
  • Gain awareness of different types of guidance and support services available.
  • Learn how to respond appropriately to diverse client situations and backgrounds.
  • Understand the principles of informed decision-making and supporting client autonomy.
  • Develop the ability to apply policies and procedures effectively in providing guidance.

Effective Communication and Client Support Skills

  • Develop strong verbal and non-verbal communication skills for client interactions.
  • Learn active listening techniques to fully understand client needs and concerns.
  • Apply questioning and clarification methods to gather accurate information.
  • Build confidence in explaining complex information in an understandable manner.
  • Enhance interpersonal skills to establish trust and rapport with clients.
  • Develop skills to manage challenging conversations or sensitive situations professionally.
  • Understand how to provide emotional support while maintaining professional boundaries.
  • Learn strategies to adapt communication styles to suit different clients and situations.

Assessment, Planning, and Evaluation of Guidance Services

  • Learn to assess client needs systematically to provide appropriate guidance.
  • Develop skills in planning tailored guidance sessions based on assessment outcomes.
  • Understand methods for monitoring and reviewing the effectiveness of advice provided.
  • Learn how to evaluate feedback from clients to improve service delivery.
  • Develop strategies to set achievable goals and outcomes for clients.
  • Understand the importance of maintaining accurate records of guidance sessions.
  • Gain the ability to reflect on personal practice and implement improvements.
  • Learn to identify opportunities for professional development and continuous improvement in advisory roles.

Who Should Attend

Target Audience and Participants

  • Individuals starting a career in advisory or support services
  • Customer service staff who provide information and guidance to clients
  • Community workers supporting people with education, employment, or welfare needs
  • School or training center staff assisting learners with choices and opportunities
  • Volunteers in charities or NGOs offering advice to the public
  • Frontline employees in health, housing, or social care roles
  • Career changers seeking entry‑level skills in advice and guidance work
  • Anyone wanting to build confidence in delivering clear, ethical, and supportive information

Career & Learning Benefits

Skills, Knowledge & Opportunities You Will Earn

  • Gain foundational skills to deliver effective information, advice, and guidance services
  • Develop strong communication and active listening techniques for diverse audiences
  • Learn to provide accurate, ethical, and supportive guidance in professional settings
  • Strengthen understanding of confidentiality, equality, and diversity in advisory roles
  • Enhance employability in education, community services, customer support, and welfare organizations
  • Build confidence in tailoring advice to meet individual needs and circumstances
  • Acquire practical skills for frontline roles in schools, training centers, charities, and social care
  • Achieve a recognized qualification that supports career progression in advisory and support services

Need More Information?

Frequently Asked Questions Explained

Learners gain practical skills in communication, active listening, questioning, and tailoring advice to meet individual needs. The course also covers confidentiality, equality, diversity, and ethical responsibilities in advisory work.

Graduates can pursue roles in customer service, community support, welfare organizations, schools, training centers, and advisory services. The qualification enhances employability and provides recognition for entry‑level advisory positions.

Successful learners are awarded the ICTQual Level 2 Award in Information, Advice or Guidance, a recognized qualification that validates their skills in advisory and support services.

Yes. While it is an entry‑level qualification, it provides a strong foundation for learners who wish to progress into advanced training in advisory, guidance, or community support roles.

Yes, ICTQual qualifications are designed to meet international standards, making them valuable for learners seeking opportunities both locally and abroad. Recognition may vary depending on country and employer requirements.

Enrollment Criteria

Minimum Eligibility Criteria for Enrollment

  • Proficiency in English (reading, writing, speaking)
  • No formal qualifications needed; interest in advisory/support roles preferred
  • Empathy, responsibility, and motivation to help others
  • Age 16 or above

Lock In Your Spot

Get in Touch

+44 2035 764371

+44 7441 396751

info@ictqual.co.uk

www.inspirecollege.co.uk

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