Level 3 Diploma in Airport Management

Learning Objectives

By the end of this course, learners will be able to:

Unit 1: Introduction to the Aviation Industry

By the end of this unit, learners will be able to:

1. Explain the structure of the global aviation industry, including ICAO, IATA, and national regulatory bodies.
2. Identify the roles and functions of airports, airlines, and air navigation services in international air transport.
3. Analyze the economic and social impact of aviation on global trade, tourism, and connectivity.
4. Demonstrate understanding of aviation terminology, codes, and industry standards used worldwide.
5. Evaluate the evolution of aviation history and technology and its influence on modern airport management.
6. Apply knowledge of current trends and challenges in aviation such as sustainability, digitalization, and globalization.

Unit 2: Airport Operations & Ground Handling

By the end of this unit, learners will be able to:

1. Describe the end-to-end passenger journey through an airport, from check-in to boarding.
2. Demonstrate knowledge of ground handling operations, including baggage, ramp, fueling, and catering services.
3. Apply international safety and service standards (IATA AHM, ICAO Annexes) to airport operations.
4. Evaluate the importance of turnaround efficiency and its impact on airline punctuality and profitability.
5. Identify the technology systems (DCS, baggage handling, A-CDM) that support airport operations.
6. Assess the role of coordination between airlines, airports, and ground service providers in ensuring seamless operations.

Unit 3: Aviation Safety, Security & Emergency Procedures

By the end of this unit, learners will be able to:

1. Explain the principles of aviation safety management systems (SMS) and ICAO Annex 19 requirements.
2. Apply knowledge of aviation security protocols (Annex 17, TSA, EU standards) to airport environments.
3. Demonstrate understanding of emergency response procedures, including fire, medical, and evacuation drills.
4. Evaluate the role of risk assessment and hazard identification in preventing aviation incidents.
5. Analyze case studies of aviation accidents and security breaches to identify lessons learned.
6. Develop awareness of cybersecurity and emerging threats in modern airport operations.

Unit 4: Customer Service in Aviation

By the end of this unit, learners will be able to:

1. Demonstrate understanding of customer service excellence in the aviation and airport context.
2. Apply cross-cultural communication skills to enhance passenger satisfaction in a global environment.
3. Evaluate the impact of service quality on airline and airport competitiveness.
4. Identify strategies for handling complaints, disruptions, and special assistance passengers.
5. Use customer feedback and service metrics (NPS, CSAT) to improve aviation service delivery.
6. Apply digital tools and self-service technologies to enhance the passenger experience.

Unit 5: Airline & Airport Business Fundamentals

By the end of this unit, learners will be able to:

1. Explain the business models of airlines and airports, including low-cost versus full-service carriers.
2. Analyze airport revenue streams, including aeronautical and non-aeronautical income.
3. Demonstrate understanding of airline–airport partnerships and slot allocation systems.
4. Evaluate the impact of global economic trends on aviation demand and airport profitability.
5. Apply knowledge of aviation marketing and route development strategies.
6. Assess the role of sustainability and corporate responsibility in aviation business models.

Unit 6: Communication & Professional Skills for Aviation

By the end of this unit, learners will be able to:

1. Demonstrate proficiency in aviation English and industry-standard communication protocols.
2. Apply effective teamwork and leadership skills in multicultural aviation environments.
3. Use digital communication tools and reporting systems relevant to airport and airline operations.
4. Evaluate the importance of professional ethics, integrity, and compliance in aviation careers.
5. Develop presentation, negotiation, and conflict resolution skills for aviation workplace scenarios.
6. Apply time management and organizational skills to meet operational and customer service demands.