The Qualifi Level 3 Diploma in Hospitality and Tourism Management is designed to equip students with the skills and knowledge necessary to succeed in the dynamic hospitality and tourism industries. This qualification, awarded by Qualifi, an Ofqual regulated awarding body, offers a comprehensive approach to learning through a fully assignment-based format. It provides learners with the essential tools to manage operations, deliver exceptional customer service, and drive business success in these sectors.
This diploma programme focuses on both theoretical knowledge and practical skills that are crucial for success in the hospitality and tourism industries. Through a series of assignments, learners will explore various aspects of management, including customer service, marketing, financial management, and human resources.
This course is ideal for individuals looking to start or advance their career in hospitality and tourism management. It is suitable for those in entry-level positions looking to develop their skills or professionals seeking to formalise their experience with a recognised qualification.
The Qualifi Level 3 Diploma in Hospitality and Tourism Management offers a valuable qualification that aligns with the demands of the modern hospitality and tourism sectors. Its assignment-based format provides flexibility and ensures that learners develop practical skills that are directly applicable to their professional roles. With this diploma, students can build a strong foundation for a successful career in these exciting and growing industries.
The Qualifi Level 3 Diploma in Hospitality and Tourism Management qualification consists of 4 mandatory units for Credit Equivalency 120 for the completed qualification.
| Sr# | Unit Title | Credits | GLH |
| 1 | Overview of the Tourism Industry | 30 | 150 |
| 2 | Overview of the Hospitality Industry | 30 | 150 |
| 3 | Fundamentals of Marketing in Hospitality and Tourism | 30 | 150 |
| 4 | Essentials of Customer Service in Hospitality and Tourism | 30 | 150 |
GLH (Guided Learning Hours) and TQT (Total Qualification Time) are terms commonly used in vocational qualifications to help define the amount of time a learner is expected to spend on their studies.
1. GLH (Guided Learning Hours)
GLH refers to the number of hours a learner spends being directly taught, supervised, or supported during their course. This includes the time spent in activities such as:
- Classroom instruction
- Practical workshops
- One-on-one tutoring or mentoring sessions
- Online learning sessions with tutor support
In other words, GLH represents the time that learners are actively engaged with their instructors or learning activities.
2. TQT (Total Qualification Time)
TQT represents the total amount of time a learner is expected to invest in completing a qualification, including:
- GLH (Guided Learning Hours): Time spent on direct learning, as explained above.
- Self-Directed Learning: This includes time spent on independent study, research, assignment completion, preparation for exams, and any other work the learner does outside of direct teaching hours.
TQT is a broader measure that includes all the time required to achieve the qualification. It helps learners and employers understand the overall commitment required for the qualification.
Key Differences Between GLH and TQT:
- GLH focuses on direct learning with guidance or supervision.
- TQT includes GLH as well as independent study time and other learning-related activities.
Example:
If a qualification has a TQT of 600 hours and a GLH of 250 hours, it means the learner should spend 250 hours in direct learning (classroom, online, or tutor-led sessions) and 350 hours on independent study or research.
Learning Outcomes of Qualifi Level 3 Diploma in Hospitality and Tourism Management
Introduction to the Tourism Industry
- Understand the nature of the tourism industry.
- Understand the role of the tour operator.
- Understand the role of the travel agent.
Introduction to the Hospitality Industry
- Understand the nature of the hospitality industry
- Understand the operations of Hotels.
- Understand the range of food and drink service establishments
Introduction to Marketing for Hospitality and Tourism
- Assess how a hospitality or tourism organisation is affected by the challenges of its external environment.
- Contribute to the development of a marketing mix for a hospitality or tourism organisation.
Introduction to Customer Service for Hospitality and Tourism
- Understand the principles of customer service.
- Understand how customer service is affected by corporate policy
- Contribute to improvements in the quality of customer care delivered by a hospitality or tourism organisation.
Course Benefits of the Qualifi Level 3 Diploma in Hospitality and Tourism Management
The Qualifi Level 3 Diploma in Hospitality and Tourism Management offers several advantages for learners seeking to advance their careers in these dynamic industries. Here are some key benefits of pursuing this qualification:
- Industry-Relevant Knowledge
The course provides a comprehensive understanding of hospitality and tourism management, covering essential topics such as customer service, marketing, financial management, and human resource management. - Flexible Learning
As the course is entirely assignment-based, learners have the flexibility to study at their own pace, making it ideal for those with work or personal commitments. - Practical Skills Development
Students will gain practical skills applicable to real-world scenarios, ensuring they are ready to tackle the challenges of the hospitality and tourism sectors. - Enhanced Career Prospects
This qualification opens doors to various career opportunities within the hospitality and tourism industries, from entry-level to managerial positions, helping learners progress in their careers. - Recognition by Employers
Being awarded by Qualifi, an Ofqual-regulated awarding body, ensures that the qualification is widely recognised by employers in the UK and internationally.
Ideal Learner for the Qualifi Level 3 Diploma in Hospitality and Tourism Management
The Qualifi Level 3 Diploma in Hospitality and Tourism Management is designed to cater to individuals looking to build or advance their careers in these thriving industries. It is suitable for those who have a passion for hospitality and tourism and want to gain a deeper understanding of the operational and managerial aspects of these sectors.
Ideal Learners
This qualification is aimed at a diverse range of individuals who are interested in progressing their careers or starting a new journey within the hospitality and tourism industries. The ideal learner is:
- Aspiring Managers
Individuals seeking to take on managerial roles in hospitality or tourism and wishing to formalise their knowledge through a recognised qualification. - Existing Professionals
Those already working in hospitality or tourism, looking to enhance their skills and gain a deeper understanding of management practices. - Career Changers
Individuals wishing to transition into the hospitality and tourism industries from other sectors and seeking a comprehensive introduction to the field. - School Leavers
Young adults who have completed their secondary education and wish to pursue a career in hospitality and tourism management from the outset. - Self-Motivated Learners
Individuals who are proactive and motivated to undertake self-directed study through an assignment-based learning format.
Entry Requirements
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Qualification Process
Qualification Process for the Qualifi Level 3 Diploma in Hospitality and Tourism Management
- Self-Assessment:
Begin by evaluating your eligibility to ensure you meet the qualification requirements, including work experience, knowledge, and language proficiency. - Registration:
Complete your registration by submitting the required documents, including a scanned copy of a valid ID, and paying the registration fee. - Induction:
An assessor will conduct an induction to confirm your eligibility for the course and explain the evidence requirements. If you do not meet the criteria, your registration will be canceled, and the fee will be refunded. - Assignments & Evidence Submission:
Provide all assignments and the necessary evidence based on the assessment criteria outlined in the course. If you are unsure of the required evidence, consult with the assessor for guidance on the type and nature of evidence needed. - Feedback and Revision:
The assessor will review your submitted evidence and provide feedback. Evidence that meets the criteria will be marked as “Criteria Met,” while any gaps will be identified. You will be asked to revise and resubmit if needed. - Competence Evidence:
Submit final evidence demonstrating that all learning outcomes have been met. This evidence will be marked as “Criteria Met” by the assessor once it is satisfactory. - Internal Quality Assurance (IQA):
The Internal Quality Assurance Verifier (IQA) will review your evidence to ensure consistency, quality, and compliance with standards. - External Verification:
The IQA will submit your portfolio to Qualifi’s External Quality Assurance Verifiers (EQA) for final confirmation. The EQA may contact you directly to verify the authenticity of your evidence. - Certification:
Upon successful completion of all checks, Qualifi will issue your official certificate, confirming that you have attained the Qualifi Level 3 Diploma in Hospitality and Tourism Management.
