The hospitality and tourism industry is a dynamic and rapidly evolving sector that requires skilled professionals to manage operations effectively. The Qualifi Level 4 Diploma in Hospitality and Tourism Management provides learners with a strong foundation in key industry principles, preparing them for various roles in hotels, travel agencies, resorts, and event management. This qualification is designed to equip individuals with the necessary skills to thrive in a competitive and customer-focused environment.
Hospitality and tourism play a vital role in global economies, offering employment opportunities and contributing significantly to GDP in many countries. As businesses in this sector strive to enhance customer experiences, there is an increasing demand for knowledgeable professionals who can manage services efficiently. This qualification provides insights into essential areas such as customer service, marketing strategies, financial management, and operational planning, ensuring learners are well-prepared for industry challenges.
This diploma provides industry-relevant knowledge that enhances employability and career progression. It enables learners to develop a strategic approach to hospitality management, improving their decision-making and problem-solving abilities. By gaining a thorough understanding of business operations and customer service excellence, individuals can contribute to the success of hospitality and tourism organisations.
The Qualifi Level 4 Diploma in Hospitality and Tourism Management is an excellent qualification for those looking to establish or advance their careers in the sector. With a focus on practical skills and industry knowledge, this diploma ensures that learners are equipped to meet the evolving demands of hospitality and tourism businesses. Whether aiming to enter the workforce or progress to higher education, this qualification offers a strong platform for professional growth in one of the world’s most dynamic industries.
The Qualifi Level 4 Diploma in Hospitality and Tourism Management qualification consists of 4 mandatory units for Credit Equivalency 120 for the completed qualification.
| Sr# | Unit Title | Credits | GLH |
| 1 | Sustainability in Tourism and Hospitality Management | 30 | 150 |
| 2 | Operations Management in Tourism and Resort Operations | 30 | 150 |
| 3 | Management of Visitor Attractions | 30 | 150 |
| 4 | Employability and Development in the Hospitality Industry | 30 | 150 |
GLH (Guided Learning Hours) and TQT (Total Qualification Time) are terms commonly used in vocational qualifications to help define the amount of time a learner is expected to spend on their studies.
1. GLH (Guided Learning Hours)
GLH refers to the number of hours a learner spends being directly taught, supervised, or supported during their course. This includes the time spent in activities such as:
- Classroom instruction
- Practical workshops
- One-on-one tutoring or mentoring sessions
- Online learning sessions with tutor support
In other words, GLH represents the time that learners are actively engaged with their instructors or learning activities.
2. TQT (Total Qualification Time)
TQT represents the total amount of time a learner is expected to invest in completing a qualification, including:
- GLH (Guided Learning Hours): Time spent on direct learning, as explained above.
- Self-Directed Learning: This includes time spent on independent study, research, assignment completion, preparation for exams, and any other work the learner does outside of direct teaching hours.
TQT is a broader measure that includes all the time required to achieve the qualification. It helps learners and employers understand the overall commitment required for the qualification.
Key Differences Between GLH and TQT:
- GLH focuses on direct learning with guidance or supervision.
- TQT includes GLH as well as independent study time and other learning-related activities.
Example:
If a qualification has a TQT of 600 hours and a GLH of 250 hours, it means the learner should spend 250 hours in direct learning (classroom, online, or tutor-led sessions) and 350 hours on independent study or research.
Learning Outcomes of Qualifi Level 4 Diploma in Hospitality and Tourism Management
Sustainability in Tourism and Hospitality Management
- Evaluate the rationale for, and the different approaches used for planning and development in the travel, tourism and hospitality industries.
- Understand the concept of sustainability and the plan to achieve sustainable tourism and hospitality.
- Analyse the issues that impact on the planning and development of sustainable tourism and hospitality.
Operations Management in Tourism and Resort Operations
- Demonstrate knowledge on the tour operator’s industry within the travel and tourism sector.
- Evaluate the stages involved in constructing and marketing holidays.
- Understand the function and structure of resort operations.
- Understand how to develop a business strategy for a resort/tourist operation.
Management of Visitor Attractions
- Assess the importance of visitor attractions and the impacts of tourism.
- Understand tourist Motivation theories and the needs of different types of visitors.
- Evaluate the techniques used to manage visitor attractions and their impact on sustainability.
Employability and Development in Hospitality Industry
- Evaluate one’s own performance and recommend improvements.
- Develop interpersonal skills to support effective performance in the hospitality industry.
- Understand team and group working.
Course Benefits of the Qualifi Level 4 Diploma in Hospitality and Tourism Management
The Qualifi Level 4 Diploma in Hospitality and Tourism Management provides learners with a comprehensive understanding of industry practices, equipping them with the skills needed to succeed in various hospitality and tourism roles. This qualification enhances both practical and theoretical knowledge, ensuring that individuals can effectively manage operations, improve customer service, and contribute to business growth in a competitive sector.
Key Benefits
- Industry-Relevant Knowledge – Gain a deep understanding of hospitality and tourism operations, customer service strategies, and business management principles.
- Career Advancement Opportunities – Develop skills that can lead to supervisory and managerial roles within hotels, travel agencies, resorts, and event management companies.
- Enhanced Business and Leadership Skills – Learn how to manage teams, handle operational challenges, and implement effective business strategies in the hospitality and tourism sector.
- Customer Service Excellence – Improve customer engagement skills and understand how to enhance guest experiences to drive business success.
- Sustainability Awareness – Learn about responsible tourism practices and sustainable management approaches to meet modern industry standards.
- Pathway to Higher Education – Provides a solid foundation for further studies in hospitality, tourism, or business management.
Ideal Learners
This qualification is suitable for individuals who are passionate about hospitality and tourism and wish to develop the skills required to excel in the industry. It is ideal for those who are currently working in the sector and seeking career progression, as well as those looking to enter the industry with a recognised qualification. Whether aspiring to manage a hotel, work in travel consultancy, or coordinate events, this diploma provides the essential knowledge and competencies for professional success.
Ideal Learner for the Qualifi Level 4 Diploma in Hospitality and Tourism Management
The Qualifi Level 4 Diploma in Hospitality and Tourism Management is designed for individuals looking to develop their expertise in one of the world’s most dynamic industries. Whether aiming to start a career in hospitality and tourism or seeking to enhance existing skills, this qualification provides the knowledge and practical insights needed to succeed. Learners will gain a strong understanding of business operations, customer service strategies, and industry-specific management techniques, making them valuable assets in a competitive job market.
Who Should Enrol?
- Aspiring Hospitality and Tourism Professionals – Individuals looking to enter the industry with a recognised qualification.
- Current Industry Employees – Professionals working in hotels, resorts, travel agencies, or event management who wish to advance their careers.
- Entrepreneurs in the Hospitality Sector – Those interested in starting or managing their own business in hospitality, tourism, or event planning.
- Career Changers – Individuals from other industries seeking to transition into the hospitality and tourism sector.
- Students Seeking Further Education – Learners planning to continue their studies in hospitality, tourism, or business management at a higher level.
This qualification is ideal for those who want to gain industry-relevant skills and open new career opportunities in hospitality and tourism management.
Entry Requirements
Register Now
Qualification Process
Qualification Process for the Qualifi Level 4 Diploma in Hospitality and Tourism Management
- Self-Assessment:
Begin by evaluating your eligibility to ensure you meet the qualification requirements, including work experience, knowledge, and language proficiency. - Registration:
Complete your registration by submitting the required documents, including a scanned copy of a valid ID, and paying the registration fee. - Induction:
An assessor will conduct an induction to confirm your eligibility for the course and explain the evidence requirements. If you do not meet the criteria, your registration will be canceled, and the fee will be refunded. - Assignments & Evidence Submission:
Provide all assignments and the necessary evidence based on the assessment criteria outlined in the course. If you are unsure of the required evidence, consult with the assessor for guidance on the type and nature of evidence needed. - Feedback and Revision:
The assessor will review your submitted evidence and provide feedback. Evidence that meets the criteria will be marked as “Criteria Met,” while any gaps will be identified. You will be asked to revise and resubmit if needed. - Competence Evidence:
Submit final evidence demonstrating that all learning outcomes have been met. This evidence will be marked as “Criteria Met” by the assessor once it is satisfactory. - Internal Quality Assurance (IQA):
The Internal Quality Assurance Verifier (IQA) will review your evidence to ensure consistency, quality, and compliance with standards. - External Verification:
The IQA will submit your portfolio to Qualifi’s External Quality Assurance Verifiers (EQA) for final confirmation. The EQA may contact you directly to verify the authenticity of your evidence. - Certification:
Upon successful completion of all checks, Qualifi will issue your official certificate, confirming that you have attained the Qualifi Level 4 Diploma in Hospitality and Tourism Management.
