The QualCert Level 2 Diploma in Quality Assurance (QA) is an introductory qualification designed to provide learners with the essential knowledge and basic practical skills required to support quality assurance activities in a workplace setting. This course is ideal for individuals who are new to the field of quality or are working in support roles within quality-driven environments.
As businesses across all sectors prioritize consistent quality and compliance, there is a growing demand for skilled individuals who understand the fundamentals of quality assurance. This diploma introduces learners to core QA concepts such as quality standards, basic inspection techniques, documentation practices, and teamwork in quality environments.
The course emphasizes the importance of accuracy, attention to detail, and compliance with procedures—skills that are critical for maintaining product and service quality. It also covers the basics of communication in QA, helping learners report quality concerns and contribute to continuous improvement efforts.
Whether you’re preparing to enter the workforce or looking to formalize your experience in a quality support role, the QualCert Level 2 Diploma in Quality Assurance offers a strong starting point for further development in quality-related careers.
QualCert Level 2 Diploma in Quality Assurance (QA)
The QualCert Level 2 Diploma in Quality Assurance (QA) certification is designed to provide a structured and comprehensive framework for developing expertise in quality assurance. Below is the qualification structure, including the Total Qualification Time (TQT) 210, Guided Learning Hours (GLH) 150, and 42 Credits associated with the program.
| Unit Ref# | Unit Title | Credit | GLH | TQT |
| QC07009 – 1 | Quality Assurance Basics | 7 | 25 | 35 |
| QC07009 – 2 | Introduction to Process Control | 7 | 25 | 35 |
| QC07009 – 3 | Quality Control Procedures | 7 | 25 | 35 |
| QC07009 – 4 | Quality Documentation | 7 | 25 | 35 |
| QC07009 – 5 | Quality Audits: Principles and Practices | 7 | 25 | 35 |
| QC07009 – 6 | Reporting in Quality Assurance | 7 | 25 | 35 |
GLH (Guided Learning Hours) and TQT (Total Qualification Time) are terms commonly used in vocational qualifications to help define the amount of time a learner is expected to spend on their studies.
1. GLH (Guided Learning Hours)
GLH refers to the number of hours a learner spends being directly taught, supervised, or supported during their course. This includes the time spent in activities such as:
- Classroom instruction
- Practical workshops
- One-on-one tutoring or mentoring sessions
- Online learning sessions with tutor support
In other words, GLH represents the time that learners are actively engaged with their instructors or learning activities.
2. TQT (Total Qualification Time)
TQT represents the total amount of time a learner is expected to invest in completing a qualification, including:
- GLH (Guided Learning Hours): Time spent on direct learning, as explained above.
- Self-Directed Learning: This includes time spent on independent study, research, assignment completion, preparation for exams, and any other work the learner does outside of direct teaching hours.
TQT is a broader measure that includes all the time required to achieve the qualification. It helps learners and employers understand the overall commitment required for the qualification.
Key Differences Between GLH and TQT:
- GLH focuses on direct learning with guidance or supervision.
- TQT includes GLH as well as independent study time and other learning-related activities.
Example:
If a qualification has a TQT of 600 hours and a GLH of 250 hours, it means the learner should spend 250 hours in direct learning (classroom, online, or tutor-led sessions) and 350 hours on independent study or research.
Upon completion of this qualification, learners will have developed a solid foundation in the key principles and practical functions of quality assurance. The course covers the following core areas:
1. Fundamentals of Quality Assurance
- Understand the basic principles of quality assurance and its significance across different industries.
- Familiarize yourself with key QA terms, concepts, and the importance of compliance with quality standards and regulations.
- Explore the responsibilities of QA personnel in ensuring consistent product and service quality.
2. Introduction to Process Control
- Define process control and its essential role in maintaining quality performance.
- Learn about common process control techniques used in industrial settings.
- Understand how to monitor, adjust, and optimize processes for consistent output.
- Gain a basic overview of Statistical Process Control (SPC) and its application.
3. Quality Control Practices
- Distinguish between quality control (QC) and quality assurance (QA).
- Explore various QC techniques including product inspections and routine testing.
- Learn how to detect defects and apply appropriate corrective and preventive measures to improve outcomes.
4. Quality Documentation and Record-Keeping
- Recognize the importance of documentation in maintaining quality systems.
- Learn how to create and manage essential QA documents such as reports, SOPs, and work instructions.
- Understand the role of accurate and organized records in supporting audits and compliance efforts.
5. Quality Auditing: Principles and Practice
- Gain an introduction to quality audits and their purpose in driving continual improvement.
- Understand different types of audits, including internal and external reviews.
- Learn the basic steps involved in preparing for and participating in a quality audit.
- Identify non-conformities and understand how to contribute to corrective action planning.
6. Reporting in Quality Assurance
- Understand why accurate reporting is critical in quality environments.
- Develop basic skills in compiling and presenting quality-related data.
- Learn to draft clear audit reports, QC summaries, and compliance documentation.
- Use simple reporting tools to support decision-making and promote process improvement.
The QualCert Level 2 Diploma in Quality Assurance (QA) offers a strong foundation for individuals who are new to the quality field or working in support roles. It delivers practical knowledge and essential skills that open doors to entry-level opportunities in quality assurance across a range of industries.
1. Ideal Starting Point for a QA Career
Provides a structured introduction to quality assurance, making it perfect for beginners or those with limited experience who want to build a solid career pathway.
2. Recognized Qualification
Earn a reputable, industry-recognized certification that validates your foundational understanding of quality systems and enhances your CV.
3. Practical, Job-Ready Skills
Develop hands-on skills in documentation, basic auditing, inspections, quality control, and reporting—immediately applicable in real workplace settings.
4. Supports Employability
Boost your chances of securing employment in QA roles such as Quality Assistant, Production Support Staff, QA Clerk, or Junior Inspector in industries like manufacturing, packaging, logistics, and healthcare.
5. Multi-Industry Relevance
Learn concepts and tools that apply across a wide range of sectors, allowing for flexibility and adaptability in your career.
6. Foundation for Further Study
Acts as a stepping stone toward more advanced qualifications such as the QualCert Level 3 or Level 4 Diploma in Quality Assurance, or specialized certifications like ISO internal auditing or Lean fundamentals.
7. Improved Workplace Confidence
Gain the confidence to contribute to quality processes, support compliance efforts, and assist in maintaining standards within your organization.
8. Encourages a Quality-Driven Mindset
Learn to recognize the value of consistency, accuracy, and continuous improvement—key attributes for anyone working in a quality-focused role.
The QualCert Level 2 Diploma in Quality Assurance (QA) is specifically designed for individuals who are new to the field of quality or currently working in support roles and seeking formal recognition of their skills. It suits learners who want to build a strong foundation in quality assurance principles and practices.
The ideal learner for this course includes:
1. School Leavers and College Graduates
Young individuals who have completed secondary education or vocational training and are seeking a practical, career-focused qualification to enter the workforce.
2. Entry-Level Job Seekers
Those looking to start a career in manufacturing, production, inspection, or logistics and need a basic understanding of quality systems and procedures.
3. Support Staff in QA or Production Teams
Employees working in roles such as assistants, clerks, or line workers who are involved in quality-related tasks and want to formalize their knowledge with a recognized credential.
4. Apprentices and Trainees
Learners enrolled in apprenticeship or on-the-job training programs who need theoretical knowledge to complement their hands-on experience.
5. Career Starters in QA/QC
Individuals with no prior experience in quality who want to gain entry into the field through a structured and accessible course.
6. Non-Technical Employees Transitioning into QA
Administrative or operational staff aiming to transition into technical quality roles within their current organization or industry.
This qualification is ideal for motivated, detail-oriented individuals who want to understand the basics of quality assurance, support quality processes, and establish a clear pathway toward career growth in quality-focused environments.
Entry Requirements
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Qualification Process
Qualification Process for the QualCert Level 2 Diploma in Quality Assurance (QA)
- Self-Assessment:
Begin by evaluating your eligibility to ensure you meet the qualification requirements, including work experience, knowledge, and language proficiency. - Registration:
Complete your registration by submitting the required documents, including a scanned copy of a valid ID, and paying the registration fee. - Induction:
An assessor will conduct an induction to confirm your eligibility for the course and explain the evidence requirements. If you do not meet the criteria, your registration will be canceled, and the fee will be refunded. - Assignmnets & Evidence Submission:
Provide all assignmnets and the necessary evidence based on the assessment criteria outlined in the course. If you are unsure of the required evidence, consult with the assessor for guidance on the type and nature of evidence needed. - Feedback and Revision:
The assessor will review your submitted evidence and provide feedback. Evidence that meets the criteria will be marked as “Criteria Met,” while any gaps will be identified. You will be asked to revise and resubmit if needed. - Competence Evidence:
Submit final evidence demonstrating that all learning outcomes have been met. This evidence will be marked as “Criteria Met” by the assessor once it is satisfactory. - Internal Quality Assurance (IQA):
The Internal Quality Assurance Verifier (IQA) will review your evidence to ensure consistency, quality, and compliance with standards. - External Verification:
The IQA will submit your portfolio to QualCert External Quality Assurance Verifiers (EQA) for final confirmation. The EQA may contact you directly to verify the authenticity of your evidence. - Certification:
Upon successful completion of all checks, QualCert will issue your official certificate, confirming that you have attained the QualCert Level 2 Diploma in Quality Assurance (QA).
