The QualCert Level 2 Diploma in ISO Management System Audit Techniques and Best Practices is a foundational, internationally recognized qualification designed for individuals seeking to develop essential auditing skills aligned with ISO standards. This comprehensive QualCert Level 2 Diploma in ISO Management System Audit Techniques and Best Practices provides learners with in-depth knowledge of ISO management systems, internal auditing procedures, and industry best practices for maintaining compliance and continuous improvement.
Whether you’re beginning your auditing career or enhancing your understanding of ISO frameworks, this QualCert Level 2 Diploma in ISO Management System Audit Techniques and Best Practices equips you with the technical and practical expertise to conduct effective audits in any organization.
By focusing on real-world audit techniques and best practice approaches, the QualCert Level 2 Diploma lays a strong foundation for roles in quality management, compliance, internal auditing, and ISO certification support, making it an ideal stepping stone for professionals across various industries.
QualCert Level 2 Diploma in ISO Management System Audit Techniques and Best Practices
The QualCert Level 2 Diploma in ISO Management System Audit Techniques and Best Practices is a 42-credit qualification, requiring a Total Qualification Time (TQT) of 210 hours, which includes 150 Guided Learning Hours (GLH).
| Unit Ref# | Unit Title | Credit | GLH | TQT |
| QC17015-1 | Understanding ISO 9001, ISO 14001, and ISO 45001 Management Systems | 7 | 25 | 35 |
| QC17015-2 | Audit Life Cycle and Risk-Based Audit Planning | 7 | 25 | 35 |
| QC17015-3 | Internal Audit Execution and Documentation Techniques | 7 | 25 | 35 |
| QC17015-4 | Audit Reporting, Follow-Up, and Corrective Action Plans | 7 | 25 | 35 |
| QC17015-5 | Root Cause Analysis and Preventive Measures in Audits | 7 | 25 | 35 |
| QC17015-6 | Effective Communication and Conflict Resolution in Auditing Contexts | 7 | 25 | 35 |
GLH (Guided Learning Hours) and TQT (Total Qualification Time) are terms commonly used in vocational qualifications to help define the amount of time a learner is expected to spend on their studies.
1. GLH (Guided Learning Hours)
GLH refers to the number of hours a learner spends being directly taught, supervised, or supported during their course. This includes the time spent in activities such as:
- Classroom instruction
- Practical workshops
- One-on-one tutoring or mentoring sessions
- Online learning sessions with tutor support
In other words, GLH represents the time that learners are actively engaged with their instructors or learning activities.
2. TQT (Total Qualification Time)
TQT represents the total amount of time a learner is expected to invest in completing a qualification, including:
- GLH (Guided Learning Hours): Time spent on direct learning, as explained above.
- Self-Directed Learning: This includes time spent on independent study, research, assignment completion, preparation for exams, and any other work the learner does outside of direct teaching hours.
TQT is a broader measure that includes all the time required to achieve the qualification. It helps learners and employers understand the overall commitment required for the qualification.
Key Differences Between GLH and TQT:
- GLH focuses on direct learning with guidance or supervision.
- TQT includes GLH as well as independent study time and other learning-related activities.
Example:
If a qualification has a TQT of 600 hours and a GLH of 250 hours, it means the learner should spend 250 hours in direct learning (classroom, online, or tutor-led sessions) and 350 hours on independent study or research.
Learning Outcomes of QualCert Level 2 Diploma in ISO Management System Audit Techniques and Best Practices:
1. Understanding ISO 9001, ISO 14001, and ISO 45001 Management Systems
Learning Outcomes:
- Explain the core principles and structure of ISO 9001 (Quality), ISO 14001 (Environmental), and ISO 45001 (Occupational Health & Safety) management systems.
- Identify key requirements and clauses within each standard relevant to internal audits.
- Describe how these ISO standards contribute to organizational performance and compliance.
- Recognize the interrelationship between these management systems and integrated auditing approaches.
2. Audit Life Cycle and Risk-Based Audit Planning
Learning Outcomes:
- Describe the stages of the audit life cycle, from initiation to closure.
- Apply risk-based thinking principles to develop effective audit plans.
- Identify methods for prioritizing audit activities based on organizational risk and significance.
- Prepare audit plans and schedules that align with ISO 19011 guidelines.
3. Internal Audit Execution and Documentation Techniques
Learning Outcomes:
- Conduct internal audits according to planned audit scopes and criteria.
- Use appropriate techniques to collect and verify audit evidence through observation, interviews, and document review.
- Maintain accurate and organized audit records and documentation.
- Demonstrate adherence to professional auditor conduct during audit activities.
4. Audit Reporting, Follow-Up, and Corrective Action Plans
Learning Outcomes:
- Compile clear, concise, and objective audit reports that reflect audit findings.
- Differentiate between observations, non-conformities, and opportunities for improvement.
- Develop and recommend effective corrective and preventive action plans.
- Understand the processes for audit follow-up and verification of corrective actions.
5. Root Cause Analysis and Preventive Measures in Audits
Learning Outcomes:
- Apply root cause analysis techniques to identify underlying causes of non-conformities.
- Evaluate audit findings to recommend preventive measures that reduce recurrence.
- Utilize problem-solving tools to support continuous improvement initiatives.
- Communicate the importance of addressing root causes within the audit process.
6. Effective Communication and Conflict Resolution in Auditing Contexts
Learning Outcomes:
- Demonstrate effective communication skills during audits, including active listening and clear questioning.
- Manage audit-related conflicts or disagreements professionally and constructively.
- Apply interpersonal skills to build trust and cooperation with auditees.
- Understand the ethical responsibilities of auditors in maintaining impartiality and confidentiality.
Course Benefits: QualCert Level 2 Diploma in ISO Management System Audit Techniques and Best Practices
The QualCert Level 2 Diploma in ISO Management System Audit Techniques and Best Practices offers a range of valuable benefits for individuals seeking to build or advance their careers in quality assurance, compliance, and internal auditing. This internationally recognized qualification not only enhances your knowledge of ISO standards but also provides the practical tools and techniques needed to conduct efficient and compliant audits across a variety of industries.
1. Gain Recognized ISO Auditing Skills
This diploma equips you with core competencies in ISO auditing, helping you understand audit planning, execution, reporting, and follow-up processes. You’ll learn how to audit management systems against ISO standards such as ISO 9001 (Quality Management), ISO 14001 (Environmental Management), ISO 45001 (Occupational Health & Safety), and more.
2. Enhance Your Professional Credibility
Holding a Level 2 qualification from QualCert, a trusted awarding body, adds credibility to your professional profile. This certification shows employers and clients that you have the foundational skills needed to support internal audits and contribute to continual improvement initiatives.
3. Practical, Work-Ready Knowledge
The course emphasizes real-world auditing techniques and best practices. You’ll gain hands-on knowledge in risk-based thinking, evidence gathering, non-conformity reporting, and corrective action procedures — essential for applying audit results to drive business improvements.
4. Career Advancement Opportunities
Whether you’re looking to enter the auditing field or move into a compliance or quality management role, this diploma helps you take the next step. It prepares you for roles such as:
- Internal Auditor
- Quality Assurance Assistant
- ISO Compliance Officer
- Audit Support Specialist
- Quality Coordinator
5. Ideal for Multiple Industries
The auditing skills taught in this course are applicable across sectors such as manufacturing, healthcare, construction, education, IT, logistics, and government. ISO compliance is essential in many fields, making this a versatile qualification.
6. Flexible and Accessible Learning
The course is designed for both new and experienced professionals. It offers flexible delivery options including online learning, allowing you to study at your own pace while managing your work or personal responsibilities.
7. Foundation for Further ISO Certifications
Successfully completing this diploma opens doors to advanced qualifications such as:
- ISO Lead Auditor Training (e.g., ISO 9001, ISO 14001, ISO 45001)
- Level 3 or Level 4 Diplomas in Quality Management Systems
- Specialist ISO auditor certifications
8. Boost Organizational Value
With the skills gained from this course, you can help your organization improve its internal audit process, prepare for external certification audits, and maintain ongoing ISO compliance—ultimately reducing risk, improving efficiency, and boosting customer satisfaction.
The QualCert Level 2 Diploma in ISO Management System Audit Techniques and Best Practices is tailored for individuals at the early or intermediate stages of their professional journey who are seeking to build strong foundational knowledge in ISO auditing and compliance. Whether you are new to auditing or looking to enhance your current role within an organization, this course offers the practical tools, techniques, and confidence needed to perform effective internal audits in line with ISO standards.
This qualification is ideal for:
1. Aspiring Auditors and Quality Professionals
If you are planning to begin a career in auditing, quality management, or compliance, this diploma provides the essential groundwork. It teaches you the audit cycle, ISO principles, audit planning, and reporting — preparing you for internal auditor or junior compliance roles.
2. Current Employees Involved in Quality or Compliance
Professionals already working in roles such as QA assistants, compliance officers, or administrative staff involved in ISO processes will greatly benefit. This course will formalize your knowledge, strengthen your auditing skills, and expand your career opportunities.
3. Internal Audit Team Members
If you’re part of an internal audit team with limited formal training, this diploma helps you understand the structure and best practices of conducting ISO-compliant internal audits, including documentation, audit trails, non-conformity reporting, and corrective actions.
4. Supervisors and Line Managers
Line managers or team leaders responsible for maintaining standards, improving quality processes, or preparing for ISO audits can use this qualification to better understand how audits impact their departments and how to support compliance efforts.
5. Consultants and Freelancers in Quality or ISO Management
Independent professionals offering ISO consulting or quality-related services can use this diploma to solidify their technical knowledge and boost client confidence through a recognized certification.
6. Graduates or Students Entering the Quality Assurance Field
Recent graduates or learners studying business, engineering, environmental science, or health & safety can use this diploma to specialize in ISO auditing, providing a valuable advantage when applying for quality or compliance roles.
7. Professionals Seeking a Career Change
If you’re transitioning from another industry and are interested in ISO standards, auditing, or regulatory compliance, this course provides a structured, practical entry point without requiring previous audit experience.
Entry Requirements
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Qualification Process
Qualification Process for theQualCert Level 2 Diploma in ISO Management System Audit Techniques and Best Practices
- Self-Assessment:
Begin by evaluating your eligibility to ensure you meet the qualification requirements, including work experience, knowledge, and language proficiency. - Registration:
Complete your registration by submitting the required documents, including a scanned copy of a valid ID, and paying the registration fee. - Induction:
An assessor will conduct an induction to confirm your eligibility for the course and explain the evidence requirements. If you do not meet the criteria, your registration will be canceled, and the fee will be refunded. - Assignmnets & Evidence Submission:
Provide all assignmnets and the necessary evidence based on the assessment criteria outlined in the course. If you are unsure of the required evidence, consult with the assessor for guidance on the type and nature of evidence needed. - Feedback and Revision:
The assessor will review your submitted evidence and provide feedback. Evidence that meets the criteria will be marked as “Criteria Met,” while any gaps will be identified. You will be asked to revise and resubmit if needed. - Competence Evidence:
Submit final evidence demonstrating that all learning outcomes have been met. This evidence will be marked as “Criteria Met” by the assessor once it is satisfactory. - Internal Quality Assurance (IQA):
The Internal Quality Assurance Verifier (IQA) will review your evidence to ensure consistency, quality, and compliance with standards. - External Verification:
The IQA will submit your portfolio to QualCert External Quality Assurance Verifiers (EQA) for final confirmation. The EQA may contact you directly to verify the authenticity of your evidence. - Certification:
Upon successful completion of all checks, QualCert will issue your official certificate, confirming that you have attained the QualCert Level 2 Diploma in ISO Management System Audit Techniques and Best Practices.
