ProQual Level 6 NVQ Diploma in Construction Contracting Operations Management (Construction)

ProQual Level 6 NVQ Diploma in Construction Site Management (Construction)

Developing and Maintaining Good Occupational Working Relationships in the Workplace

• Develop, maintain and encourage working relationships to promote good will and trust.
• Inform relevant people about work activities in an appropriate level of detail, with the appropriate level of urgency.
• Offer advice and help to relevant people about work activities and encourage questions/requests for clarification and comments.
• Clarify proposals with relevant people and discuss alternative suggestions.
• Resolve differences of opinion in ways that minimise offence and maintain goodwill, trust and respect.

Allocating Work and Checking People’s Performance in the Workplace

• Confirm the programme or operations and schedules, identify priorities and critical activities, and plan how the work will be undertaken.
• Allocate work to team members, taking into account their current circumstances, and brief them on the quality standards or level expected.
• Monitor the progress and quality of the work and provide prompt and constructive feedback.
• Motivate team members to complete the work they have been allocated and provide, where requested and possible, any additional support and/or resources
• dentify unacceptable or poor performance, discuss the cause(s) and agree ways of improving performance with team members.
• Recognise successful completion of significant pieces of work or work activities by team/team members, and advise responsible people.

Establishing, Implementing and Maintaining Systems for Managing Health, Safety and Welfare in the Workplace

• Encourage a culture of health, safety and welfare on site, and identify and implement improvements.
• Allocate health, safety and welfare responsibilities which comply with current legislation and ensure site inductions consistently inform people of those responsibilities.
• Ensure accurate and appropriate notices and hazard warnings that conform to current legislation are maintained.
• Ensure health, safety and welfare equipment and resources are available and sufficient to meet current legislation.
• Implement systems which meet current legislation requirements to identify hazards, reduce risks and maintain the health, safety and welfare of people.
• Ensure hazards are identified and obtain information on their significance
• Ensure the significant hazards are assessed to identify the residual risks, apply the principles of prevention to reduce the risks and provide information to appropriate people.
• Monitor health, safety and welfare systems regularly for compliance with current legislation.

Evaluating and Selecting Work Methods to Meet Project or Operational Requirements in the Workplace

• Assess and evaluate project or operational data in order to identify work methods.
• Obtain additional information from other sources in cases where the available project or operational data is insufficient.
• Identify work methods which will make the best use of resources and materials and meets project and current legislation requirements.
• Evaluate identified work methods against technical, environmental and project or operational criteria and select appropriate methods.
• Ensure method statements are accurate, clear and concise and acceptable to all the people involved.
• Recommend and promote the selected work method for projects or operations.

Monitoring Construction Related Project Activities in the Workplace

• Give adequate notice to all the people who will be affected about when work will start, how long it will take and when it will finish and confirm all dates in writing.
• Communicate and agree a programme and method with people who will be doing the work that integrates operations.
• Identify, record and obtain information requirements before work starts.
• Organise attendance for subcontractors in accordance with project and contractual agreements.
• Plan and obtain sufficient resources of the appropriate type which will meet the project requirements and timescales.
• Organise and control the site and resources so that conditions are safe, the site is tidy and creates a favourable image of the organisation, its products, its services and the project.
• Develop contingency plans to meet special requirements to minimise disruption to those likely to be affected by the works programme.

Controlling Project Progress against Agreed Quality Standards in the Workplace

• Identify and interpret quality standards from available information, and pass them to people responsible for their implementation before they start work.
• Specify clearly and unambiguously the responsibilities which individuals have for maintaining quality standards.
• Set up systems to inspect and control the quality of the work.
• Regularly check that work conforms to the design requirements and the specified quality standards.
• Identify work which fails to meet the requirements and specified quality standards and implement corrective action.
• Inform decision-makers about significant variations of quality standards and recommend solutions they need to make and actions they need to take.
• Identify conflicts between quality standards and refer them to decision-makers for resolution.
• Identify improvements from feedback received and recommend them to decision-makers.
• Agree amendments to the project quality standards and record them accurately.

Controlling Project Progress against Agreed Programmes in the Workplace

• Develop and implement systems to monitor and record the progress of the project against the agreed programme(s).
• Collect progress information regularly and summarise it for relevant people.
• Identify inadequate or inappropriate resources, inform relevant people, and specify and obtain alternative resources.
• Identify and quantify any deviations from planned progress which have occurred, or which may occur, that could disrupt the programme.
• Investigate the circumstances of any deviations thoroughly and agree and implement appropriate corrective action.
• Recommend options to relevant people that aim to maintain or improve cost and progress.
• Inform relevant people about changes to the operational programme, resource needs and suggest the decisions and actions that need to be taken to maintain progress
• Identify improvements to progress from feedback received and recommend them to relevant people.

Managing Personal Development in a Construction-related Workplace

• Define your personal aims and objectives for undertaking development.
• Contact sources of support and guidance to identify recognised standards for you to manage your personal development.
• Analyse the current level of your knowledge and performance and develop a profile of your development needs.
• Prepare a development plan for achieving identified development needs.
• Undertake development activities aimed at achieving identified development needs, reviewing and recording progress and the effectiveness of the activities.
• Measure achievement of identified development needs and record evidence of knowledge and competence gained against recognised standards.
• Review the cycle of personal development aims and objectives to revise and update aims and objectives to suit changing circumstances.

Contributing to the Identification of Work Teams in the Workplace

• Identify any significant factors which will affect the number, type and availability of people and services.
• Evaluate and record the quality and potential reliability of people or services, and circulate the results to decision-makers.
• Negotiate and agree proposals which are likely to produce effective teams.
• Follow rules and formalities for obtaining people and services.

Establishing, Controlling and Monitoring Environmental Factors and Sustainability in the Workplace

• dentify the environmental management considerations and establish methods of work that will support sustainability by examining project data.
• Encourage a culture of environmental awareness and support for sustainability in the workforce.
• Delegate duties for environmental management and monitoring sustainable work methods.
• Assess the significance of environmental factors as they affect the project and take appropriate action.
• Monitor project work against sustainability requirements and take appropriate action to ensure progress.
• Record good practice in environmental management and sustainable methods of work and make recommendations to people responsible.

Planning the Preparation of the Site for the Project or Operation in the Workplace

• Assemble and review information used in the preparation of the project or operation plan, clarify information which is not clear and update it for production planning purposes.
• Identify factors for consideration, record them and pass them on to people who may be affected.
• Identify access and egress points for the site and works which are safe, convenient and minimise disruption
• Organise the resources required for the preparation of site or work operations.
• Give accurate details about the proposed work to the utility and emergency services
• Make arrangements for adequate site or operational safety, welfare, environmental protection and security.
• Plan the site or area layout for operational purposes and pass information about the plans to the people on the site.
• Ensure notices to people, which provide information that complies with current legislation, are placed and maintained.

Ensuring that Work Activities and Resources Meet Project Work Requirements in the Workplace

• Identify major activities, determine the resources needed from the information available and prepare draft work programmes and schedules.
• Evaluate alternative methods, resources and systems in order to select the best solution to meet project requirements.
• Obtain clarification and advice where the resources needed are not available.
• Analyse the activities against project requirements and the requirements of external factors.
• Determine how long each activity will take, identify activities which influence each other and sequence them logically and realistically so that they make the best use of the resources available.
• Ensure the production of detailed programmes and schedules of planned activities which are consistent with the complexity of the project.
• Develop a system to monitor the works programmes and schedules, implement it and use the results to improve production and planning.
• Identify alterations to the works programmes and schedules to ensure they will meet changed circumstances.

Identifying, Allocating and Planning the Deployment and Use of Plant, Equipment or Machinery in the Workplace

• Ensure that the specification of the selected plant, equipment or machinery meets the needs of the project before deployment
• Ensure that the plant, equipment or machinery to be deployed complies with current legislation and will be set up, operated and maintained by competent people.
• Implement a system to update the deployment and allocation of plant, equipment or machinery, and operators, as the project progresses or changes occur
• Identify hazards and assess risks arising from the use of plant, equipment or machinery and implement measures that protect people and the environment.
• Ensure that plant, equipment or machinery operations are planned, appropriately and supervised and conducted in accordance with current legislation.
• Ensure the appropriate storage, servicing and maintenance of plant, equipment or machinery to meet operational and statutory requirements
• Identify learning needs for supervisors, operators and users of plant, equipment or machinery that will or could support the project or future projects or operations.
• Encourage those involved or affected by plant, equipment or machinery operations to suggest improvements in safe operations
• Ensure that plant, equipment or machinery which is no longer needed is returned or removed.

Organising, Controlling and Monitoring Supplies of Materials in the Workplace

• Analyse operational plans and quantities to assess what supplies of materials will be required and calculate and develop a delivery schedule.
• Identify opportunities to standardise supplies of materials.
• Check with the delivery schedule and users to confirm what supplies of materials are needed and ensure appropriate orders are prepared.
• Conduct negotiations and meetings with suppliers and users so that goodwill and trust is maintained and agreed supply requirements are ensured.
• Implement systems, to monitor the delivery schedule and the performance of suppliers, which will identify supply improvements.
• Identify problems with supply, record them and take action to resolve them.
• dentify changes likely to result in over or under supply and modify the delivery schedule to minimise disruption to the programme.

Establishing and Monitoring Communication Systems and Organisational Procedures in the Workplace

• Identify organisational and communication needs for the project.
• Establish systems and procedures which are compatible with those used by the client, customer or their representative and the supply chain.
• Produce project information and circulate it to people and organisations that have an interest.
• Establish methods of communicating information between people and organisations that have an interest.
• Monitor the communication and organisational methods for effectiveness, identify and investigate breakdowns and take action to restore effective communication and organisation.
• Use information received to make improvements to the organisation of the project and communication systems.
• Prepare for and manage meetings to meet objectives
• Complete actions following the meeting to meet objectives.

Establishing Project Dimensional Control Criteria in the Workplace

• Obtain relevant survey information, check that it is up to date and accurate, and resolve any problems.
• Correlate and interpret information on project work which is relevant to dimensional control.
• Ensure that variations are identified between the specified and the actual site dimensions, record them accurately and circulate them to decision-makers.
• Ensure that reference points are suitably placed, accurate, clearly identified and protected from movement or removal.
• Ensure a dimensional control monitoring system, which will make sure the specified accuracy criteria will be met, is established.
• Ensure that measuring and recording equipment is maintained to meet the specified accuracy criteria.
• Record any dimensional control information which may be of later use, and store it securely.

Controlling Project Quantities and Costs in the Workplace

• Implement appropriate quantities and cost control systems which are able to provide early warning of problems
• Ensure that quantity and cost data is regularly collected, record it and pass it on to the appropriate people responsible in time for them to be able to use it.
• Ensure that work values, quantities and cost data are prepared.
• Ensure that accurate quantities and cost data are prepared and presented in a format which will help the people responsible to make decisions.
• Ensure that variations and trends in quantities and cost data are identified, quantified and costed
• Ensure that any variations are investigated and agree and implement appropriate corrective action with people responsible
• Identify opportunities for cost savings and recommend them to people responsible.

Evaluating Feedback Information and Recommending Improvements in the Workplace

• Promote the value of making improvements from feedback and encourage the collection of feedback.
• Ensure feedback information from relevant methods or sources is obtained, investigated and assessed.
• Recommend improvements from feedback received and justify the recommendations to relevant people.
• Summarise changes and improvements from feedback which have been agreed and promote them for adoption and use.

Identifying and Enabling Learning Opportunities for Given Work Teams in the Workplace

• Promote the benefits of learning by giving fair, regular and useful feedback on their team’s work performance.
• Work with their team to identify and prioritise learning needs and identify and obtain information on a range of possible learning activities.
• Discuss development needs with team members.
• Support team members in undertaking learning activities by making efforts to remove any obstacles to learning
• Evaluate the learning activity undertaken with team members to ensure the desired outcomes have been achieved.
• Update development plans with team members.

Planning Highways Maintenance or Repair Activities in the Workplace

• Confirm the work requirements of planning highway maintenance or repair activities.
• Identify and review influencing factors and guidance material about the work environment.
• Prioritise maintenance activities by assessing and accounting for all the influencing factors.
• Amend priorities to take account of changing circumstances whilst maintaining consistency with the influencing factors.
• Prepare plans or schedules of maintenance activities and negotiate and agree them with decision makers.

Providing and Monitoring Construction-related Customer Service in the Workplace

• Identify and use current legislation and official guidance to implement systems or procedures that will deliver and improve customer service.
• Prepare to deal with customers in order to give consistent and reliable service.
• Work with others to resolve customer problems, communicate with customers and check that they are satisfied with the actions taken.
• Solve problems within existing systems or procedures that may affect customers before the customer becomes aware of them.
• Confirm that the service given meets the customer’s needs and expectations.
• Inform the people responsible about changes to customer service systems or procedures that will reduce the chance of problems being repeated.
• Share information with people responsible to maintain and improve standards of service delivery.

Managing the Handover of the Construction Project in the Workplace

• Confirm project requirements and consult with stakeholders and develop and agree a handover programme.
• Check that project requirements have been met, or record outstanding work in order to agree and arrange a satisfactory completion.
• Carry out handover inspections and appropriate tests ensuring they are witnessed by stakeholders and certificated in accordance with current legislation.
• Record stakeholder concerns during inspection and agree any required actions.
• Ensure that stakeholders’ respective responsibilities are accepted and adopted.
• Assemble and hand over appropriate documentation in accordance with the project.

Planning and Scheduling the Maintenance or Remedial Activities of Property, Systems or Services in the Workplace

• Implement regular inspections to confirm the project requirements for the maintenance or remedial activities for property, systems or services
• Identify and review influencing factors and guidance material about the property, system or service.
• Prioritise maintenance or remedial activities to take account of influencing factors whilst maintaining consistency.
• Ensure maintenance or remedial activity records of actions carried out and data collected are current.
• Identify, assess and maintain the necessary resources for maintenance or remedial activities.
• Prepare plans and schedules of maintenance or remedial activities and negotiate and agree them with decisionmakers.

Planning Historical Conservation/Restoration Activities in the Workplace

• Confirm the work requirements against the information supplied when planning historical conservation/restoration activities.
• Identify and review influencing factors and guidance material about the work environment.
• Prioritise activities by assessing and accounting for all the influencing factors.
• Amend priorities to take account of changing circumstances whilst maintaining consistency with the influencing factors.
• Prepare plans or schedules and negotiate and agree them with decision-makers.

Planning Demolition Activities in the Workplace

• Confirm the work requirements when planning demolition activities against the information supplied.
• Identify and review influencing factors and guidance material about the work environment.
• Prioritise activities by assessing and accounting for all the influencing factors.
• Amend priorities to take account of changing circumstances whilst maintaining consistency with the influencing factors.
• Prepare plans or schedules and negotiate and agree them with decision makers.

Planning Tunnelling Activities in the Workplace

• Confirm the work requirements when planning tunnelling activities against the information supplied.
• Identify and review influencing factors and guidance material about the work environment.
• Prioritise activities by assessing and accounting for all the influencing factors.
• Amend priorities to take account of changing circumstances whilst maintaining consistency with the influencing factors.
• Prepare plans or schedules and negotiate and agree them with decision makers.