The OTHM Level 5 Extended Diploma in Tourism and Hospitality Management is a highly regarded qualification designed for individuals aspiring to excel in the dynamic tourism and hospitality industry. As an Ofqual-regulated qualification, it meets high academic and professional standards, making it a globally recognized credential. Best of all, it is entirely assignment-based, offering a flexible and practical learning experience.
This qualification is equivalent to the second year of a bachelor’s degree and is structured to provide learners with comprehensive knowledge and skills in tourism, hospitality operations, customer service, business management, and sustainability practices. It is ideal for students and professionals seeking career advancement or further education in the field.
The OTHM Level 5 Extended Diploma in Tourism and Hospitality Management is an excellent qualification for individuals seeking to build a successful career in this thriving industry. With its global recognition, assignment-based structure, and practical learning approach, it provides the perfect stepping stone for both academic progression and professional advancement.
OTHM Level 5 Extended Diploma in Tourism and Hospitality Management
The OTHM Level 5 Extended Diploma in Tourism and Hospitality Management comprises twelve mandatory units, totaling 240 credits. The qualification requires 2,400 hours of Total Qualification Time (TQT), with a recommended minimum of 1,200 Guided Learning Hours (GLH).
To successfully complete the diploma, learners must attain 240 credits, consisting of 120 credits at Level 4 (six units) and 120 credits at Level 5 (six units).
Level 4 Mandatory units:
| Sr# | Unit Title | Credits | GLH |
|---|---|---|---|
| 1 | Academic Writing and Research Skills | 20 | 100 |
| 2 | Business Environment for Tourism and Hospitality | 20 | 100 |
| 3 | Services Marketing in Tourism and Hospitality | 20 | 100 |
| 4 | Sustainability in Tourism and Hospitality | 20 | 100 |
| 5 | Events Management | 20 | 100 |
| 6 | The Development of the Tourism and Hospitality Industry | 20 | 100 |
Level 5 Mandatory units:
| Sr# | Unit Title | Credits | GLH |
|---|---|---|---|
| 1 | Digital Marketing Management for Tourism and Hospitality | 20 | 100 |
| 2 | Operations Management | 20 | 100 |
| 3 | Management Accounting | 20 | 100 |
| 4 | Management of Human Resources | 20 | 100 |
| 5 | Customer Relationship Management | 20 | 100 |
| 6 | Contemporary Issues in Tourism and Hospitality | 20 | 100 |
GLH (Guided Learning Hours) and TQT (Total Qualification Time) are terms commonly used in vocational qualifications to help define the amount of time a learner is expected to spend on heir studies.
1. GLH (Guided Learning Hours)
GLH refers to the number of hours a learner spends being directly taught, supervised, or supported during their course. This includes the time spent in activities such as:
- Classroom instruction
- Practical workshops
- One-on-one tutoring or mentoring sessions
- Online learning sessions with tutor support
In other words, GLH represents the time that learners are actively engaged with their instructors or learning activities.
2. TQT (Total Qualification Time)
TQT represents the total amount of time a learner is expected to invest in completing a qualification, including:
- GLH (Guided Learning Hours): Time spent on direct learning, as explained above.
- Self-Directed Learning: This includes time spent on independent study, research, assignment completion, preparation for exams, and any other work the learner does outside of direct teaching hours.
TQT is a broader measure that includes all the time required to achieve the qualification. It helps learners and employers understand the overall commitment required for the qualification.
Key Differences Between GLH and TQT:
- GLH focuses on direct learning with guidance or supervision.
- TQT includes GLH as well as independent study time and other learning-related activities.
Example:
If a qualification has a TQT of 600 hours and a GLH of 250 hours, it means the learner should spend 250 hours in direct learning (classroom, online, or tutor-led sessions) and 350 hours on independent study or research.
Learning Outcomes of OTHM Level 5 Extended Diploma in Tourism and Hospitality Management
Academic Writing and Research Skills
- Understand the concept and purpose of academic research and writing.
- Understand how to conduct academic research.
- Be able to demonstrate critical thinking skills.
- Understand how to construct a reliable and valid academic argument.
Business Environment for Tourism And Hospitality
- Know about the nature and role of public sector organisations in the tourism and hospitality industry.
- Know about the nature and role of private sector organisations in the tourism and hospitality industry.
- Be able to analyse the internal environment in which tourism and hospitality businesses operate.
- Be able to analyse the external environment in which tourism and hospitality businesses operate.
Services Marketing in Tourism and Hospitality
- Understand the principles of services marketing in the tourism and hospitality industry
- Know about the components of the marketing mix.
- Know about the principles of consumer behaviour in the tourism and hospitality industry.
- Understand the nature and importance of customer service in the tourism and hospitality industry.
- Sustainability in Tourism and Hospitality
- Understand sustainability and the sustainable development concept.
- Understand the impacts of the tourism and hospitality industry on destinations.
- Understand the principles of sustainable tourism.
- Understand sustainability initiatives in tourism and hospitality businesses
Events Management
- Understand different types of events.
- Understand the different types of events that take place within the tourism and hospitality industry.
- Understand the characteristics of the Meetings, Incentives, Conferences & Exhibitions (MICE) sector
- Understand the impact that events can have on tourism destinations.
The Development of the Tourism and Hospitality Industry
- Understand the main factors affecting the development of the tourism and hospitality industry.
- Know about the factors affecting consumer demand within the tourism and hospitality industry
Digital Marketing Management for Tourism and Hospitality
- Understand the principles of digital marketing management.
- Know about the role and function of digital marketing management in tourism and hospitality businesses.
- Understand the digital marketing environment for tourism and hospitality
- Be able to conduct market research in the digital environment for the tourism and hospitality industry.
Operations Management
- Know about the ways in which effective operations management can benefit tourism and hospitality businesses.
- Understand processes, systems and planning methods used in operations management.
- Understand the role of operations management in tourism and hospitality.
- Understand the principles of visitor attraction management in the tourism industry.
Management Accounting
- Know about the context and purpose of finance and accounting in the tourism and hospitality industry.
- Be able to prepare financial statements for different types of businesses.
- Be able to interpret financial statements.
- Understand how a tourism or hospitality business could manage its working capital and revenue management.
The Management of Human Resources
- Understand the purpose and objectives of human resource management.
- Understand the functions of human resource management.
- Understand how internal and external factors impact the human resource management function.
- Understand modern development in human resource management function in a business.
Tourism and Hospitality Customer Relationship Management
- Know about customer relationship management in the tourism and hospitality industry
- Understand the nature of customer decision making.
- Understand the importance of teamwork in the context of managing customer relations.
- Understand how to effectively monitor and communicate levels of customer service.
Contemporary Issues in Tourism and Hospitality
- Understand contemporary issues that are influencing the development of the tourism and hospitality industry
- Understand the impacts of contemporary issues on the tourism and hospitality industry.
- Understand the impact of current trends on the development of the tourism and hospitality industry.
- Understand the impacts of change on the tourism and hospitality industry.
The OTHM Level 5 Extended Diploma in Tourism and Hospitality Management is designed to equip learners with the essential skills and knowledge needed to excel in the dynamic tourism and hospitality industry. Here are the key benefits of this qualification:
1. Ofqual-Regulated and Globally Recognized
This diploma is regulated by Ofqual, ensuring high academic standards and international recognition. Graduates can use this qualification to pursue career opportunities worldwide or progress to higher education.
2. Comprehensive and Industry-Relevant Curriculum
The course covers key areas such as customer relationship management, tourism business strategy, sustainability, revenue management, and digital marketing, preparing learners for leadership roles in the industry.
3. 100% Assignment-Based Assessment
With a focus on coursework rather than exams, this qualification allows learners to showcase their knowledge through practical and research-based assignments, making it a flexible and engaging learning experience.
4. Flexible Study Options
The diploma is designed to accommodate full-time and part-time learners, making it ideal for working professionals and individuals with personal commitments.
5. Pathway to Higher Education
The qualification is equivalent to the second year of a bachelor’s degree, enabling learners to progress directly to undergraduate and postgraduate programs in tourism, hospitality, and business management.
6. Enhanced Career Opportunities
Graduates can pursue diverse career paths in hotel management, travel and tourism consultancy, event planning, airline and cruise operations, destination marketing, and more.
7. Focus on Practical and Leadership Skills
By integrating real-world applications, strategic decision-making, and leadership training, the course prepares learners for managerial and entrepreneurial roles in the tourism and hospitality sector.
8. No Exam Pressure
The assignment-based structure eliminates the stress of traditional exams, allowing learners to focus on applying their knowledge through research, case studies, and practical projects.
Conclusion
The OTHM Level 5 Extended Diploma in Tourism and Hospitality Management is a valuable qualification for individuals seeking to build a successful career in the industry. With its flexibility, practical approach, and international recognition, this diploma serves as a stepping stone for professional growth and academic progression.
The OTHM Level 5 Extended Diploma in Tourism and Hospitality Management is designed for individuals who are passionate about the tourism and hospitality industry and aspire to develop their careers in this fast-growing sector. This qualification is ideal for:
1. Aspiring Tourism and Hospitality Professionals
Learners who want to establish a career in hotel management, travel and tourism, event planning, or destination marketing will benefit from the practical knowledge and industry-focused curriculum.
2. Students Seeking Higher Education Pathways
This diploma is equivalent to the second year of a bachelor’s degree, making it an excellent option for those planning to progress to undergraduate or postgraduate programs in tourism, hospitality, and business management.
3. Industry Professionals Looking for Career Growth
Individuals already working in hotels, travel agencies, event management companies, or airline operations who wish to enhance their qualifications and move into leadership roles.
4. Entrepreneurs in Tourism and Hospitality
Those planning to start their own business in the tourism or hospitality industry will gain essential insights into business strategy, customer relationship management, and revenue generation.
5. Career Changers Exploring the Hospitality Industry
Professionals from other sectors looking to transition into tourism and hospitality can benefit from this structured and flexible qualification to build industry-specific expertise.
6. Individuals Looking for a Flexible Learning Option
As a 100% assignment-based qualification, this diploma is suitable for learners who prefer coursework over exams and need a self-paced study structure to balance education with work or personal commitments.
The OTHM Level 5 Extended Diploma in Tourism and Hospitality Management is a perfect choice for students, professionals, and entrepreneurs aiming to excel in the global tourism and hospitality industry. With its practical approach, flexible assessment, and academic recognition, this diploma sets the foundation for a successful career in this dynamic field.
Entry Requirements
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Qualification Process
Qualification Process OTHM Level 5 Extended Diploma in Tourism and Hospitality Management
- Self-Assessment:
Begin by evaluating your eligibility to ensure you meet the qualification requirements, including work experience, knowledge, and language proficiency. - Registration:
Complete your registration by submitting the required documents, including a scanned copy of a valid ID, and paying the registration fee. - Induction:
An assessor will conduct an induction to confirm your eligibility for the course and explain the evidence requirements. If you do not meet the criteria, your registration will be canceled, and the fee will be refunded. - Assignments & Evidence Submission:
Provide all assignments and the necessary evidence based on the assessment criteria outlined in the course. If you are unsure of the required evidence, consult with the assessor for guidance on the type and nature of evidence needed. - Feedback and Revision:
The assessor will review your submitted evidence and provide feedback. Evidence that meets the criteria will be marked as “Criteria Met,” while any gaps will be identified. You will be asked to revise and resubmit if needed. - Competence Evidence:
Submit final evidence demonstrating that all learning outcomes have been met. This evidence will be marked as “Criteria Met” by the assessor once it is satisfactory. - Internal Quality Assurance (IQA):
The Internal Quality Assurance Verifier (IQA) will review your evidence to ensure consistency, quality, and compliance with standards. - External Verification:
The IQA will submit your portfolio to OTHM External Quality Assurance Versifier (EQA) for final confirmation. The EQA may contact you directly to verify the authenticity of your evidence. - Certification:
Upon successful completion of all checks, OTHM will issue your official certificate, confirming that you have attained the OTHM Level 5 Extended Diploma in Tourism and Hospitality Management
