Certificate in Veterinary Care Support

Learning Objectives

Learning Outcomes for the ICTQual Level 2 Certificate in Veterinary Care Support:

Animal Welfare and Health Awareness

• Understand the principles of animal welfare and their importance in veterinary care.
• Recognize signs of illness, injury, or distress in cats, dogs, and other companion animals.
• Learn the basic anatomy and physiology relevant to veterinary care support roles.
• Understand the requirements for nutrition, hydration, and general health of animals.
• Gain knowledge of disease prevention, hygiene, and infection control practices.
• Develop awareness of legal and ethical responsibilities related to animal care.
• Learn to monitor animal behavior and welfare effectively.
• Build confidence in identifying potential risks to animal health and safety.

Practical Animal Handling and Care Techniques

• Develop skills in safely handling and restraining animals during routine care.
• Learn procedures for grooming, cleaning, and maintaining a healthy environment for animals.
• Understand safe methods for moving and transporting animals within a veterinary setting.
• Gain competence in administering basic care such as feeding, exercise, and observation.
• Learn to assist veterinary professionals during examinations and treatments.
• Apply infection control and hygiene protocols during hands-on animal care.
• Develop the ability to recognize and respond to signs of stress or discomfort in animals.
• Build confidence in performing daily care tasks under supervision.

Veterinary Clinic Support and Client Communication

• Understand the roles and responsibilities of a veterinary care support worker in a clinic.
• Learn to manage appointments, patient records, and administrative tasks efficiently.
• Develop professional communication skills for interacting with clients and colleagues.
• Gain skills in providing accurate information and reassurance to pet owners.
• Understand how to maintain confidentiality and comply with data protection regulations.
• Learn to assist in clinical procedures while ensuring safety and comfort for animals.
• Develop teamwork skills to support veterinarians, nurses, and other clinic staff.
• Build confidence in maintaining a professional and welcoming environment for clients and animals.