ICTQual AB Accredited Certified Trainer Licence (CTL)

Learning Outcomes for the ICTQual Level 3 Diploma in Patient Care Technician Course:

Unit 1: Professional Role of a Certified Trainer

By the end of this unit, learners will be able to:

1. Explain the roles and responsibilities of a professional trainer.
2. Demonstrate professional conduct in real training environments.
3. Reflect on their own trainer practice and ethical responsibilities.
4. Apply professional standards in training delivery.

Unit 2: Identifying and Analysing Learner Needs

By the end of this unit, learners will be able to:

1. Conduct a training needs analysis for different learner groups.
2. Identify individual and group learning needs in real settings.
3. Adapt training approaches based on learner characteristics.
4. Justify training decisions based on learner needs analysis.

Unit 3: Designing Training Based on Real-Life Needs

By the end of this unit, learners will be able to:

1. Design training programmes aligned with workplace requirements.
2. Develop clear learning objectives based on real-life needs.
3. Select appropriate training methods for different audiences.
4. Create structured training materials relevant to industry practice.

Unit 4: Planning and Structuring Training Sessions

By the end of this unit, learners will be able to:

1. Develop detailed session plans for training delivery.
2. Organize training content in a logical and structured manner.
3. Allocate time effectively for training activities.
4. Plan appropriate resources and learning aids for sessions.

Unit 5: Effective Training Delivery and Facilitation

By the end of this unit, learners will be able to:

1. Deliver training using a range of effective methods.
2. Engage learners through interactive facilitation techniques.
3. Maintain learner interest and participation throughout sessions.
4. Adjust delivery style based on learner responses.

Unit 6: Communication and Interpersonal Skills for Trainers

By the end of this unit, learners will be able to:

1. Demonstrate clear and professional verbal communication.
2. Use effective questioning and active listening techniques.
3. Apply appropriate non-verbal communication in training.
4. Build positive professional relationships with learners.

Unit 7: Assessment of Learners and Performance Measurement

By the end of this unit, learners will be able to:

1. Design appropriate assessment tools for learners.
2. Conduct fair and valid assessments in real training contexts.
3. Evaluate learner performance against set criteria.
4. Maintain accurate assessment records.

Unit 8: Providing Feedback and Evaluating Training Effectiveness

By the end of this unit, learners will be able to:

1. Provide constructive and professional feedback to learners.
2. Collect and analyse training evaluation data.
3. Identify strengths and weaknesses in their training delivery.
4. Use feedback to improve future training sessions.

Unit 9: Managing Classroom Dynamics and Challenging Situations

By the end of this unit, learners will be able to:

1. Identify common classroom management challenges.
2. Apply strategies to manage difficult learners effectively.
3. Resolve conflicts in a professional and constructive manner.
4. Maintain a positive and inclusive learning environment.

Unit 10: Professional Development and Continuous Improvement as a Trainer

By the end of this unit, learners will be able to:

1. Reflect on their own training practice critically.
2. Identify personal strengths and areas for improvement.
3. Develop a structured personal development plan.
4. Demonstrate commitment to continuous professional development.