ProQual Level 2 Diploma in Healthcare and Social Care Support Skills

Empowering care workers with skills that make a difference

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Course Level

Level 2

Course Type

Ofqual Regulated

Awarding Body

ProQual

Duration

3 to 6 Month

Study Mood

Online

Assessment

Assignments Based

Course Overview

What is this course

Looking to start a rewarding career in healthcare or social care? The ProQual Level 2 Diploma in Healthcare and Social Care Support Skills is the perfect first step. This accredited UK qualification is designed for healthcare assistants, care workers, and support staff who want to build practical skills and gain recognition in the sector.

With this Level 2 Diploma in Social Care Support, you’ll learn essential healthcare support skills, from patient care and communication to safeguarding and professional practice. The course is flexible, making it ideal for busy learners who want to study online while working. Whether you’re aiming to boost your career, meet employer requirements, or simply gain confidence in your role, this diploma provides the knowledge and accreditation you need.

Because it’s a ProQual accredited healthcare and social care qualification, employers across the UK recognize it as a trusted standard. Completing this program opens doors to further study and career progression in nursing, social care, and allied health professions.

Start your journey today with the ProQual Level 2 Diploma in Healthcare and Social Care Support Skills – an affordable, flexible, and career‑boosting qualification designed to help you succeed.

Course Content

Detailed Curriculum Structure

To achieve the ProQual Level 2 Diploma in Healthcare and Social Care Support Skills; Candidates must achieve a minimum of 37 credits: a minimum of 25 credits must be from the Level 2 units and the remaining 12 credits can be from any combination of units from the Level 2 or Level 3 or Level 4 units

Sr#	Unit Title	Credit Value	GLH
1	Implement person centred approaches in health and social care	5	33
2	Principles of safeguarding and protection in health and social care	3	26
3	Assist in the administration of medication	4	25
4	Carry out personal hygiene for individuals unable to care for themselves	3	23
5	Support individuals with speech and language disorders to develop their communication skills	4	28
6	Perform the non-scrubbed circulating role for perioperative procedures	3	23
7	Minimise the risk of infection when transporting and storing healthcare waste	3	20
8	Assist in the issuing of prescribed items	3	15
9	Assist in the manufacture and assembly of medicinal products	7	20
10	Assist in the preparation of documentation, materials and other items for manufacture and assembly of medicinal products	10	40
11	Support individuals to carry out their own health care procedures	2	15
12	Provide support for therapy sessions	2	14
13	Contribute to the discharge of individuals to carers	2	14
14	Paediatric Emergency First Aid	1	10
15	Introduction to communication in health, social care or children’s and young people’s settings	3	23
16	Support individuals to meet personal care needs	2	16
17	Contribute to the safe use of medical devices in the perioperative environment	4	29
18	Causes and Spread of Infection	2	20
19	Prepare documentation, materials, components and other items for the preparation of aseptic products	6	10
20	Introduction to duty of care in health, social care or children’s and young people’s settings	1	9
21	Provide support for mobility	2	14
22	Assist others to plan presentations	2	16
23	Order Routine Pharmaceutical Stock	3	11
24	Dementia Awareness	2	17
25	Move and position individuals in accordance with their plan of care	4	26
26	Support individuals to manage continence	3	19
27	Handle information in health and social care settings	1	10
28	The role of the health and social care worker	2	14
29	Obtain and test specimens from individuals	2	12
30	Prepare individuals for healthcare activities	3	17
31	Assist in planning and evaluating learning activities	3	22
32	Assist the practitioner to carry out health care activities	2	13
33	Minimise the risk of infection during the removal of used linen	2	15
34	Inform an individual of discharge arrangements	2	13
35	Understand the context of supporting individuals with learning disabilities	4	35
36	Select and wear appropriate personal protective equipment for work in health care settings	2	15
37	Monitor and maintain the environment and resources during and after clinical / therapeutic activities	3	20
38	Prepare and dress for scrubbed clinical roles	4	28
39	Care for individuals with naso-gastric tubes	3	20
40	The principles of Infection Prevention and Contro	3	30
41	Assist with the provision of a pharmacy service to meet individuals’ needs	3	10
42	Contribute to the effectiveness of teams	3	5
43	Introduction to personal development in health, social care or children’s and young people’s settings	3	23
44	Support individuals who are distressed	3	21
45	Support individuals undergoing healthcare activities	3	22
46	Prepare equipment for intraoperative cell salvage blood processing	4	26
47	Assist in receiving, handling and dispatching clinical specimens	2	17
48	Assist in the sale of medicines and products	8	50
49	Receive Pharmaceutical Stock	3	9
50	Prepare aseptic products	10	40
51	Prepare and apply dressings and drains to individuals in the perioperative environment	2	18
52	Planning and Monitoring Work	2	8
53	Cleaning, Decontamination and Waste Management	2	20
54	Ensure your own Actions Reduce risks to Health and Safety	2	8
55	Introduction to equality and inclusion in health, social care or children’s and young people’s settings	2	20
56	Provide agreed support for foot care	3	23
57	Contribute to health and safety in health and social care	4	33
58	Support independence in the tasks of daily living	5	33
59	Prepare equipment for intraoperative cell salvage blood collection	2	17
60	Maintaining quality standards in the health sector	1	8
61	Emergency First Aid Skills	1	10
62	Assemble prescribed items	3	15
63	Support participation in learning and development activities	3	23
64	Provide support for sleep	2	13
65	Remove wound closure materials	3	24
66	Support individuals to eat and drink	2	15
67	Undertake agreed pressure area care	4	30
68	Meet food safety requirements when providing food and drink for individuals	2	15
69	Understand loss and grief in end of life care	3	22
70	Understand how to work in end of life care	3	28

Level 3 Units

Sr#	Unit Title	Credit Value	GLH
1	Work with babies and young children to promote their development and learning	6	45
2	Engage in personal development in health, social care or children’s and young people’s settings	3	10
3	Support individuals with multiple conditions and/or disabilities	4	31
4	Support individuals who are bereaved	4	30
5	Prepare for and carry out extended feeding techniques	4	27
6	Provide support to continue recommended therapies	3	20
7	Insert and secure nasogastric tubes	4	30
8	Develop positive relationships with children and young people	4	30
9	Provide advice and information to enable parents to promote the health and well-being of their newborn babies	3	22
10	Facilitate and monitor housing and accommodation services to support individuals with mental health needs	5	32
11	Collaborate in the assessment of environmental and social support in the community	4	23
12	Influencing Others at Work	1	6
13	Care for the physical and nutritional needs of babies and young children	6	45
14	Support families who have a child with a disability	3	23
15	Support individuals to manage their finances	3	20
16	Obtain venous blood samples	3	24
17	Implement therapeutic group activities	4	25
18	Collate and communicate health information to individuals	3	20
19	Provide information and advice to individuals on eating to maintain optimum nutritional status	5	38
20	Assist in the implementation of programmes to increase mobility, movement and functional independence	4	28
21	Receive and handle clinical specimens within the sterile field	4	30
22	Prepare anaesthetic environment and provide support for pre and post-operative anaesthesia and recovery	5	38
23	Make recommendations for the use of physical resources in a health setting	5	33
24	Maintaining quality standards in the health sector	2	13
25	Understand Models of Disability	3	26
26	Support individuals to access and use services and facilities	4	25
27	Promote and implement health and safety in health and social care	6	43
28	Support young people with a disability to make the transition into adulthood	5	40
29	Understand mental well-being and mental health promotion	3	14
30	Carry out vision screening	4	27
31	Assist professionals to support individuals from diverse linguistic and cultural backgrounds to access speech and language therapy services	5	35
32	Implement hydrotherapy programmes for individuals and groups	5	35
33	Deliver exercise sessions to improve individuals’ health and wellbeing	5	32
34	Provide support to the surgical team when preparing individuals for operative and invasive procedures	4	32
35	Facilitate person centred assessment, planning, implementation and review	6	45
36	Work in partnership with families to support individuals	4	27
37	Support individuals to develop and run support groups	3	24
38	Monitor own work practice in health, social care or children’s and young people’s settings	3	20
39	Perform first line calibration on clinical equipment to ensure it is fit for use	3	20
40	Monitor and review individuals progress in relation to maintaining optimum nutritional status	3	26
41	Give presentations to groups	4	26
42	Support individuals in undertaking their chosen activities	4	24
43	Control the use of physical resources in a health setting	3	25
44	Support children and young people experiencing transitions	3	28
45	Promote communication in health, social care or children’s and young people’s settings	3	10
46	Contribute to the prevention of aggressive and abusive behaviour of people	4	26
47	Service improvement in the health sector	3	20
48	Understand the process and experience of dementia	3	22
49	Understand Physical Disability	3	22
50	Support individuals with a learning disability to access healthcare	3	25
51	Undertake urethral catheterisation processes	4	28
52	Promote good practice in handling information in health and social care settings	2	16
53	Understand mental health problems	3	14
54	Perform routine Electrocardiograph ECG Procedures	4	30
55	Undertake treatments and dressings of lesions and wounds	4	25
56	Adapt and fit healthcare equipment, medical devices, assistive technology, or products, to meet individuals’ needs	6	37
57	Administer oral nutritional products to individuals	5	35
58	Promote effective communication with individuals with sensory loss	4	30
59	Work with other professionals and agencies to support individuals with physical disability	3	23
60	Support individuals to access housing and accommodation services	4	24
61	Identify information requirements in a health context	4	30
62	Prepare and reproduce permanent radiographic images	4	23
63	Develop and prepare speech and language therapy resources for alternative and augmentative communication AAC use	4	25
64	Carry out wound drainage care	4	32
65	Prepare and provide surgical instrumentation and supplementary items for the surgical team	6	43
66	Care for a newly born baby when the mother is unable to do so	4	32
67	Understand Child and Young Person Development	4	30
68	Provide support to maintain and develop skills for everyday life	4	28
69	Facilitate learning and development activities to meet individual needs and preferences	5	35
70	Enable individuals with behavioural difficulties to develop strategies to change their behaviour	8	41
71	Reprocess endoscopy equipment	4	30
72	Support individuals with cognition and learning difficulties	5	34
73	Assist in testing individuals’ abilities prior to planning physical activities	5	38
74	Support individuals to manage dysphagia	5	35
75	Provide advice on foot care for individuals with diabetes	3	23
76	Transport, transfer and position individuals and equipment within the perioperative environment	5	32
77	Understand Sensory Loss	3	21
78	Support families who are affected by Acquired Brain Injury	3	30
79	Support individuals during a period of change	4	29
80	Perform intravenous cannulation	4	34
81	Care for individuals with urethral catheters	4	30
82	Conduct routine maintenance on clinical equipment	4	30
83	Assist and support individuals to use alternative and augmentative communication systems _AAC	5	35
84	Measure and record individuals’ body fluid balance in a perioperative environment	4	23
85	Support parents/carers to interact with and care for their newborn baby	4	30
86	Deliver training through demonstration and instruction	3	21
87	Principles for implementing duty of care in health, social care or children’s and young people’s settings	1	5
88	Promote Child and Young Person Development	3	25
89	Develop and sustain effective working relationships with staff in other agencies	4	24
90	Undertake physiological measurements	3	23
91	Undertake stoma care	4	30
92	Assure the effective functioning of radiographic image processing equipment	4	25
93	Operate equipment for intraoperative cell salvage blood collection	5	40
94	Advise and inform individuals on managing their condition	5	31
95	Assist others to monitor individuals’ progress in managing dysphagia	5	38
96	Support carers to meet the care needs of individuals	5	30
97	Maintain pharmaceutical stock	3	4
98	Anatomy and Physiology for Maternity Support Workers	2	20
99	Receive prescriptions from individuals	3	15
100	Understand how to support individuals with autistic spectrum conditions	3	28
101	Support Individuals with Specific Communication Needs	5	35
102	Obtain and test capillary blood samples	4	30
103	Support individuals at the end of life	7	53
104	Contribute to effective multidisciplinary team working	3	20
105	Analyse and present health related data and information	4	30
106	Remove wound drains	4	27
107	Develop activities and materials to enable individuals to reach specific communication goals	5	38
108	Operate equipment for intraoperative cell salvage blood processing and complete intraoperative cell salvage blood process	5	39
109	Support parents/carers and those in a parental role to care for babies during their first year	5	36
110	Obtain a client history	3	22
111	Manage the availability of physical resources to meet service delivery needs in a health setting	5	33
112	Administer medication to individuals, and monitor the effects	5	30
113	Assist in the Issuing of Pharmaceutical Stock	4	5
114	Undertake an in-process accuracy check of assembled prescribed items prior to the final accuracy check	4	11
115	Promote equality and inclusion in health, social care or children’s and young people’s settings	2	8
116	Understand the impact of Acquired Brain Injury on individuals	3	28
117	Support individuals to live at home	4	25
118	Promote person centred approaches in health and social care	6	41
119	Undertake tissue viability risk assessments	3	26
120	Interact with and support individuals using telecommunications	5	36
121	Manufacture equipment or medical devices for individuals within healthcare	4	30
122	Provide support for individuals with communication and interaction difficulties	5	39
123	Monitor individuals’ progress in relation to managing their body weight and nutrition	3	26
124	Assist in implementing treatment programmes for individuals with severely reduced movement/mobility	5	29
125	Assist in the delivery of perioperative care and support to individuals	4	31

Level 4 Units

Sr#	Unit Title	Credit Value	GLH
1	Support disabled children and young people and those with specific requirements	6	45
2	Enable children and young people to understand their health and well-being	5	38
3	Develop and agree individualised care plans for babies and families	5	38

ProQual Level 2 Diploma in Healthcare and Social Care Support Skills:

1. Implement Person-Centred Approaches in Health and Social Care

Understand the principles of person-centred care.
Develop skills to implement person-centred approaches in practice.
Support individuals in making informed choices about their care.
Respect and uphold the dignity, privacy, and preferences of individuals.
Adapt care plans based on individual needs and preferences.

2. Principles of Safeguarding and Protection in Health and Social Care

Recognize signs of abuse and neglect in care settings.
Understand the importance of safeguarding legislation and policies.
Learn how to respond appropriately to safeguarding concerns.
Identify ways to minimize risks and ensure a safe care environment.

3. Assist in the Administration of Medication

Understand different types of medications and their uses.
Learn the correct procedures for administering medication safely.
Recognize potential side effects and adverse reactions.
Maintain accurate records of medication administration.

4. Carry Out Personal Hygiene for Individuals Unable to Care for Themselves

Understand the importance of maintaining personal hygiene for individuals.
Develop skills in assisting with washing, grooming, and oral care.
Ensure dignity and respect while providing personal hygiene support.

5. Support Individuals with Speech and Language Disorders to Develop Their Communication Skills

Recognize different speech and language disorders.
Assist individuals in using communication aids and techniques.
Provide emotional and practical support to enhance communication.

6. Perform the Non-Scrubbed Circulating Role for Perioperative Procedures

Understand the responsibilities of a non-scrubbed circulating practitioner.
Assist in maintaining a sterile environment during surgical procedures.
Support the surgical team by preparing necessary equipment and materials.

7. Minimise the Risk of Infection When Transporting and Storing Healthcare Waste

Follow infection control protocols when handling healthcare waste.
Identify risks associated with improper waste disposal.
Ensure compliance with health and safety regulations.

8. Assist in the Issuing of Prescribed Items

Understand the process of dispensing prescribed medications.
Follow protocols for issuing medications safely and accurately.
Maintain proper documentation and stock records.

9. Assist in the Manufacture and Assembly of Medicinal Products

Understand the procedures involved in manufacturing medicinal products.
Follow health and safety guidelines in pharmaceutical settings.
Maintain quality control during the production process.

10. Assist in the Preparation of Documentation, Materials, and Other Items for Manufacture and Assembly of Medicinal Products

Prepare accurate documentation for medicinal product assembly.
Follow industry standards for quality assurance.
Maintain records of material usage and manufacturing processes.

11. Support Individuals to Carry Out Their Own Healthcare Procedures

Empower individuals to perform self-care activities safely.
Provide guidance on using medical devices or treatments independently.

12. Provide Support for Therapy Sessions

Assist healthcare professionals during therapy sessions.
Encourage individuals to engage in therapeutic activities.

13. Contribute to the Discharge of Individuals to Carers

Understand discharge procedures and documentation.
Support individuals and carers with post-discharge care plans.

14. Paediatric Emergency First Aid

Recognize and respond to common paediatric emergencies.
Provide CPR and first aid for infants and children.

15. Introduction to Communication in Health, Social Care or Children’s and Young People’s Settings

Develop verbal and non-verbal communication skills.
Understand the impact of effective communication in care settings.

16. Support Individuals to Meet Personal Care Needs

Assist individuals with personal hygiene, dressing, and grooming.
Respect individuals’ dignity and privacy during care.

17. Contribute to the Safe Use of Medical Devices in the Perioperative Environment

Understand the function and operation of medical devices.
Follow safety procedures for using and maintaining devices.

18. Causes and Spread of Infection

Identify common sources of infection in healthcare settings.
Implement infection prevention measures.

19. Prepare Documentation, Materials, Components, and Other Items for the Preparation of Aseptic Products

Follow strict aseptic procedures to prevent contamination.
Maintain accurate records of aseptic product preparation.

20. Introduction to Duty of Care in Health, Social Care, or Children’s and Young People’s Settings

Understand the legal responsibilities related to duty of care.
Recognize and manage potential conflicts in care situations.

21. Provide Support for Mobility

Assist individuals with movement and mobility aids.
Prevent falls and injuries by following safety procedures.

22. Assist Others to Plan Presentations

Support colleagues in creating and delivering educational materials.

23. Order Routine Pharmaceutical Stock

Maintain accurate records of medication stock levels.

24. Dementia Awareness

Understand symptoms and challenges of dementia care.

25. Move and Position Individuals in Accordance with Their Plan of Care

Use proper lifting and handling techniques to ensure safety.

26. Support Individuals to Manage Continence

Provide assistance with toileting and continence management.

27. Handle Information in Health and Social Care Settings

Maintain confidentiality and data protection protocols.

28. The Role of the Health and Social Care Worker

Understand responsibilities and ethical considerations in care work.

29. Obtain and Test Specimens from Individuals

Follow correct procedures for collecting and testing medical samples.

30. Prepare Individuals for Healthcare Activities

Ensure individuals are physically and emotionally ready for procedures.

Who Should Attend

Target Audience and Participants

The ProQual Level 2 Diploma in Healthcare and Social Care Support Skills is designed for anyone who wants to build a career in the healthcare or social care sector. It is especially suitable for:

Healthcare assistants and support workers who want an accredited qualification to strengthen their skills.
Care workers in residential homes, community care, or domiciliary settings seeking professional recognition.
Individuals new to healthcare and social care who want a trusted entry‑level qualification.
Staff working in hospitals, clinics, or care facilities who need to meet employer training requirements.
Learners aiming to progress toward higher qualifications in nursing, public health, or allied health professions.
Career changers looking for a flexible, affordable way to enter the healthcare and social care field.

This Level 2 Diploma in Social Care Support is ideal if you want practical healthcare support skills, confidence in your role, and a qualification recognized across the UK. Whether you are starting out or advancing your career, the ProQual accredited healthcare and social care qualification provides the foundation you need to succeed.

Career & Learning Benefits

Skills, Knowledge & Opportunities You Will Earn

Taking the ProQual Level 2 Diploma in Healthcare and Social Care Support Skills offers a wide range of benefits for learners who want to grow their career in the healthcare and social care sector.

Gain an accredited UK qualification recognized by employers across healthcare and social care.
Build practical healthcare support skills including patient care, safeguarding, and effective communication.
Improve confidence in your role as a healthcare assistant, care worker, or support staff.
Meet employer training requirements and enhance your professional credibility.
Flexible online study options allow you to balance learning with work or family commitments.
Affordable pathway to career progression in nursing, public health, and allied health professions.
Strengthen your CV with a trusted ProQual accredited healthcare and social care qualification.
Open doors to further study and higher‑level diplomas in healthcare and social care.
Learn in a supportive, approachable environment designed for both new entrants and experienced staff.
Develop transferable skills that are valuable across hospitals, clinics, residential care, and community care settings.

This Level 2 Diploma in Social Care Support is more than just a qualification – it’s a career‑boosting opportunity that helps you stand out, grow professionally, and make a real difference in healthcare and social care.

Need More Information?

Frequently Asked Questions Explained

You’ll learn essential healthcare and social care support skills including patient care, safeguarding, communication, and professional practice – all designed to prepare you for real‑world roles.

Completing the Level 2 Diploma in Social Care Support can open doors to roles such as healthcare assistant, care worker, or support staff, and provides a pathway to advanced diplomas and higher education in healthcare and social care.

This diploma is a trusted, accredited UK qualification that helps you gain practical healthcare support skills, boost your confidence, and stand out to employers in hospitals, clinics, and care homes.

Yes. The ProQual accredited healthcare and social care qualification is widely recognized across hospitals, clinics, care homes, and community care settings throughout the UK.

Fees vary depending on the training provider, but the diploma is designed to be affordable and accessible for learners at all levels.

Enrollment Criteria

Minimum Eligibility Criteria for Enrollment

No formal academic qualifications required
Basic literacy and communication skills
Age 18 or above
English Language Competency

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Get in Touch

+44 2035 764371

+44 7441 396751

info@ictqual.co.uk

www.inspirecollege.co.uk

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Qualification Process

Qualification Process for the ProQual Level 2 Diploma in Healthcare and Social Care Support Skills

Self-Assessment:
Begin by evaluating your eligibility to ensure you meet the qualification requirements, including work experience, knowledge, and language proficiency.
Registration:
Complete your registration by submitting the required documents, including a scanned copy of a valid ID, and paying the registration fee.
Induction:
An assessor will conduct an induction to confirm your eligibility for the course and explain the evidence requirements. If you do not meet the criteria, your registration will be canceled, and the fee will be refunded.
Assignmnets & Evidence Submission:
Provide all assignmnets and the necessary evidence based on the assessment criteria outlined in the course. If you are unsure of the required evidence, consult with the assessor for guidance on the type and nature of evidence needed.
Feedback and Revision:
The assessor will review your submitted evidence and provide feedback. Evidence that meets the criteria will be marked as “Criteria Met,” while any gaps will be identified. You will be asked to revise and resubmit if needed.
Competence Evidence:
Submit final evidence demonstrating that all learning outcomes have been met. This evidence will be marked as “Criteria Met” by the assessor once it is satisfactory.
Internal Quality Assurance (IQA):
The Internal Quality Assurance Verifier (IQA) will review your evidence to ensure consistency, quality, and compliance with standards.
External Verification:
The IQA will submit your portfolio to ProQual’s External Quality Assurance Verifiers (EQA) for final confirmation. The EQA may contact you directly to verify the authenticity of your evidence.
Certification:
Upon successful completion of all checks, ProQual will issue your official certificate, confirming that you have attained the ProQual Level 3 Diploma in Healthcare and Social Care Support Skills .